National Traffic Safety InstituteReviews of ntsi.com

4.5387 reviews
Specials Schools
P.O. Box 2308, Issaquah, Washington

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National Traffic Safety Institute

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About National Traffic Safety Institute

Defensive Driving and Traffic School, Online or Classroom format.

National Traffic Safety Institute (ntsi.com) has 387 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: ntsi.com
Website: ntsi.com
Category: Specials Schools
Location: Issaquah, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: November 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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National Traffic Safety Institute reviews

387 approved reviews, newest moderated first

Kim J.
Apr 28, 2024
Best customer service helped me by chat on…
Customer service helped me by chat on Saturday (Diane), helped me start my online class and she uploaded to the state DMV for me late that same day because of my deadline..extremely professional and friendly. Above and beyond!
Response from National Traffic Safety InstituteMay 2, 2024
Hello Kim, Thank you so much for taking the time to leave this rave review as well as those five fantastic stars! The backbone to any great company is seen through its customer service. We are elated to hear of your experience with Diane, who is one of the best in the business. We will be sure to let Diane know of the kind words you shared with NTSI regarding your experience. Thank you again Kim for this rave review! Please stay safe!
Steve
Apr 26, 2024
Well balanced course
Well balanced course. Easy to read and comprehend.
Response from National Traffic Safety InstituteMay 2, 2024
Hello Steve, Thank you for taking the time to leave your review as well as those 5 shiny stars! NTSI works hard to bring courses filled with valuable information that is both easy to read and comprehend. We are ecstatic to see we were able to achieve that with you Steve. Thank you again for your review. Welcome to the NTSI family!
Ibrahima D.
Apr 16, 2024
NTSI has the opportunity to go on your…
NTSI has the opportunity to go on your own pace, stress-free. Just the reading imposed, maybe by NY State is overwelming, confused and mostly useless for a driving learner. To understand that literature, you need to be at least at university.
Response from National Traffic Safety InstituteApr 25, 2024
Greetings Ibrahima, Thank you for wonderful review and 4 stars! We are thrilled to hear that you found our platform easy to navigate and "stress free". Thank you Ibrahima, welcome to the NTSI family!
Dennis D.
Apr 16, 2024
I have been driving for a lot of years…
I have been driving for a lot of years and this is probably my 2nd citation all my 60 years, however they say things happen for a reason. I've learned and reminded myself of some of important safety issues of driving. THANK YOU!!!
Response from National Traffic Safety InstituteApr 25, 2024
Hello Dennis, Thank you for taking the time to leave us this candid review as well as those 5 shiny stars! We at NTSI work hard to bring a great product to the market David, we are thrilled to hear we hit the mark with you! Thank you again David for your honest review! Welcome to the NTSI family!
Steve R.
Apr 12, 2024
Thank you so much for the opportunity…
Thank you so much for the opportunity to take this test and keep my driving record clean. So grateful to you all. Please keep up the good work.
Response from National Traffic Safety InstituteApr 15, 2024
Hello Steve, Thank you so much for taking the time out of your day to leave us this rave review as well as your five stars! Thank you for choosing NTSI Steve! Welcome to the NTSI family, please stay safe!
Michael M.
Apr 11, 2024
Easy to use, opportunity to review your answers to the tests, prior to submission. Even if you get some wrong, a chance to take the test over again.
Ease of using the on line review and testing
Response from National Traffic Safety InstituteApr 15, 2024
Hello Michael, Thank you for thoughtful review as well as your 4 stars! We at NTSI Michael work hard to bring relevant content that is both easy to navigate and understand. We are pleased to see that we have hit that mark with you! Thank you again for your thoughtful review Michael as well as your 4 stars, maybe next time we can make it 5 stars! Stay safe Michael!
Dick S.
Apr 6, 2024
There was a lot of good information and…
There was a lot of good information and driving suggestions and tips. Explained driving laws/rules old and new. Offered much "food for thought" topics. Allowed for self evaluation of my driving habits and techniques.
Response from National Traffic Safety InstituteApr 15, 2024
Hello, Thank you for taking the time to leave us this terrific review as well as those 4 stars! We are elated to here that we have given you "something to chew on" when it comes to your driving habits and techniques. Thank you again for providing us with your thoughtful feedback! Welcome to the NTSI family!
James E Lewis, I.
Apr 4, 2024
Material is woefully outdated
Material is woefully outdated. Comparing the questions and answers to national government websites, such a National Highway Traffic Safety Administration (NHTSA) and U.S. Department of Transportation, what this company publishes in the material and quizzes is just plain wrong or subjective. Another example is oil changes... its no longer 3k miles, that was from the 1990s, mileage varies based on type of automobile and oil type. It seems the stats are from mid-2010s and not more recent. Anybody other than these people should be responsible for such important content. What a racket and scam.
Response from National Traffic Safety InstituteApr 9, 2024
Greeting James, Thank you James for taking the time to leave us this candid review. We are in the process of of updating all of our curriculum. If you would be so kind as to share the course you took with us so we can review the course and make the necessary changes. Thank you again James for your candid review. Comments, reviews and honest feed back from customers like you James is what NTSI prides itself on. Thank you again James! Please stay safe out on the roads!

National Traffic Safety InstituteReviews of ntsi.com

About National Traffic Safety Institute

About these reviews

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National Traffic Safety InstituteReviews of ntsi.com

National Traffic Safety Institute reviews

Best customer service helped me by chat on…

Well balanced course

NTSI has the opportunity to go on your…

I have been driving for a lot of years…

Thank you so much for the opportunity…

Easy to use, opportunity to review your answers to the tests, prior to submission. Even if you get some wrong, a chance to take the test over again.

There was a lot of good information and…

Material is woefully outdated

About National Traffic Safety Institute

About these reviews

More in Specials Schools

Gemiini Systems

Pinecone Coding Academy

Ticket Toaster

10XBNB

National Traffic Safety Institute reviews

Best customer service helped me by chat on…

Well balanced course

NTSI has the opportunity to go on your…

I have been driving for a lot of years…

Thank you so much for the opportunity…

Easy to use, opportunity to review your answers to the tests, prior to submission. Even if you get some wrong, a chance to take the test over again.

There was a lot of good information and…

Material is woefully outdated