National Traffic Safety InstituteReviews of ntsi.com

Response from National Traffic Safety InstituteMar 4, 2023

Hello Ulber, Thank you for taking time to let us know how we are doing. 5 stars! Wow! NTSI prides itself in the fact that you can have the best courses, with competitive pricing; but the backbone of a truly outstanding company is one that you have genuinely learned from and that holds their customers at the forefront. Thank you for letting us know we are doing a great job! Stay safe Ulber!

Response from National Traffic Safety InstituteMar 4, 2023

Thank you, Bruce for these fantastic 5 stars and review. NTSI prides itself in the fact that you can have the best courses, with competitive pricing; but the backbone of a truly outstanding company is the ability to listen to our customers. Thank you for taking the time to let us know we are doing a good job! Stay Safe, Bruce!

Response from National Traffic Safety InstituteMar 4, 2023

Hello, Thank you for these 5 stars! NTSI prides itself in the fact that you can have the best courses, with competitive pricing; but the backbone of a truly outstanding company is one that you have genuinely learned from and that holds their customers at the forefront. Here at NTSI, you will always be able to speak with live help, whenever you need it, whether it is over the phone or through or live chats. Thank you again for taking the time to let us know we are doing a great job! It means so much!

Response from National Traffic Safety InstituteFeb 25, 2023

Kelly, Thank you for taking the time out of your busy day to leave these wonderful 5 stars and review! We here at NTSI pride ourselves with providing relevant content, in an informative format that is easy to navigate and understand. We are elated to here how helpful our staff were when you needed it! Thank you again Kelly for becoming a part of our NTSI family!

Response from National Traffic Safety InstituteMar 4, 2023

Hello April Thank you for these fantastic 5 stars and review. NTSI prides itself in the fact that you can have the best courses, with competitive pricing; but the backbone of a truly outstanding company is one that you have genuinely learned from and that holds their customers at the forefront. Here at NTSI, you will always be able to speak with live help, whenever you need it, whether it is over the phone or through or live chats. Thank you again, April and remember to drive safe!

Response from National Traffic Safety InstituteMar 3, 2023

Greetings Nabih, Thank you for taking the time to leave us these 5 stars and wonderful review! NTSI places high value on what our customers say and we are so glad that you found our training to be a service to you. We love hearing that the read aloud option was helpful! Thank you again Nabih for this wonderful review and please stay safe!

Response from National Traffic Safety InstituteFeb 25, 2023

Greetings Dianne, Thank you so much for taking the time out of your busy day to write and post this review! Thank you too Dianne for your four stellar stars! We wish it could have been five, but four is pretty cool too! We do understand that the voice security feature can cause occasional frustration; however, please know that its sensitivity level is actually a mandated requirement. NTSI was started with the fundamental belief that every driver has the ability to be safer on the road and we are so happy that you have chose NTSI Dianne and have joined our safer driver family!

Response from National Traffic Safety InstituteMar 4, 2023

Hello Crissy, This is Diane. We spoke a few times since you wrote this review. In fact, I just left you a message (Check your voice mail). It was a pleasure speaking with you. We know that the voice verification can be frustrating. Recently it has become a requirement for all NYS online defensive driving courses. We are available M-F 8am-9pm via phone, chat & email; Saturday 8am - 4pm via phone, chat & email: Saturday from 4pm -7pm and Sunday from 9am - 4pm via chat or email. While it's not 24/7, we try to be available as much as possible. Customer Service Representatives have even been known to stay a little later to help someone with certain time constraints. One thing we pride ourselves on at NTSI, is truly caring about our customers experiences. I hope that I have shown you that. I am sorry that you feel that some these replies may sound mechanical, but NTSI's customer service is anything but. We give each student a personal experience. It is my hope that you come back and confirm what I am saying is the truth or simply that you know it. I am here for whatever you need. Please do not hesitate to reach out.