Roe G.
STAY AWARE FROM NSure!
I could not be more frustrated and angry by the lack of customer service and the bait and switch scams that I have experienced purchasing a policy from Nsure. I was quoted and selected a policy. By the time I went to purchase the policy and create my account with the insurance company that I went with, I noticed after paying that my Coverages were dramatically reduced, SUBSTANTIALLY. I spoke with Domenico who sold me the policy and was assured all was ok and that I would be contacted with the revised documents. This never happened. I called again and spoke with Victoria, Chelsea, Anthony- all on separate days vowing to get to the bottom of the "error" and contact me back. None of them bothered to call back when they promised they would. Each time you call you speak with an admin that you explain the whole scenario to just to be transferred to a licensed agent that is fully unable to do anything except let you know that they will be contacting the insurance company to correct the "mistake" and will be contacting you, "tomorrow" Phrases that are repeated over and over after waiting on hold over 2 hours! God forbid something actually happens where you need these people with a claim in an emergency- do not count on them to assist or answer. Finally someone from NSURE suggested calling the insurance company directly only to be told that they didn't sell the policy so they cannot assist on any changes but also confirming that NSURE was the one to select and offer underwriting the initial ask of what was then bound. As previously stated I could not be more frustrated by the total failure and waste of time it was been to ever contact or try and work with NSURE. I will be filing a claim with the state department of insurance as this bait and switch scam to me is fraud when you are told something, shown your approved quote in writing that you had to approve and then after paying are scammed into lesser coverage. This has to be a scam.