NRG Transportation – Elevating Car Shipping and Vehicle Transport to New Heights! Enjoy the convenience of extensive nationwide coverage. NRG Transportation spans the entire United States, providing reliable vehicle transport solutions from coast to coast.
NRG Transportation (nrgtransportation.us) has 556 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
nrgtransportation.us
Website
nrgtransportation.us
Category
Taxis & Public Transport
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This company is a bait-and-switch operation. They quoted me one price, but the morning before they were supposed to pick up the car, I received a text asking for more money, claiming they were switching to a different type of car transportation.
The transportation company called me and stated they were using the original type of transportation. They tried to spin the situation, but after being told they were being recorded and were in the presence of a lawyer, they once again tried to talk themselves out of the lie.
Response from NRG TransportationJul 31, 2025
We sincerely apologize for the confusion and frustration you experienced regarding your quote and transportation details. Transparency and trust are very important to us, and we regret any miscommunication that may have occurred.
We would appreciate the opportunity to review your case directly and clarify any misunderstandings. Please contact us at [email protected] so we can work towards a resolution.
Thank you for your feedback.
HP
Harper P.
Absolutely terrible experience
Absolutely terrible experience from start to finish. Not only was my vehicle delivered a full day late after I was charged $200 over the quoted price, but the driver also forgot my keys in Tampa and had to turn around after meeting me—wasting more of my time.
The worst part: my windshield was cracked during transit. I immediately provided photos to the driver and followed up twice with the company. I never received a single response. No accountability, no apology, and no customer service whatsoever.
If you value your time, your vehicle, and basic communication, I strongly recommend avoiding this company. Completely unprofessional and untrustworthy.
Response from NRG TransportationJul 31, 2025
We sincerely apologize for the issues you experienced during your vehicle transport, including the delay, the oversight with your keys, and the damage to your windshield. This is certainly not the experience we want for our customers.
Please know that we take your concerns very seriously and are committed to making this right. We are prepared to refund your payments and would like to discuss the details with you directly to ensure a satisfactory resolution.
Kindly contact us at [email protected] at your earliest convenience. We appreciate your patience and hope to restore your trust.
KW
K W.
Do not use this company
I read the reviews on this company before hiring but I had an awful experience. The “salesman” James Cane was rude every time I had to reach out. Communication from them was zero. He made promises that they couldn’t keep. I was told the pick up and drop off would be the same day. The driver shared his contract with me and his showed next day drop off and a higher price that I would pay. My contract was 190 at delivery, his showed 250 at delivery. The company is unprofessional and rude, when I called to find out who to pay and ask about the different prices, James (not really his name) hung up on me. I was hung up on a total of 3 times because they didn’t want to handle any problems. I would never recommend them to anyone and I feel bad for the drivers they’re ripping off.
OA
Omar A.
Bait and switch
Bait and switch! They quoted me and signed a contract for $840 to ship my car and two days before the shipping date they sent me a text upping the price to $1,500! Needless to say I went with another company.
GA
Gary A.
The only thing they did right was…
The only thing they did right was picking up my car on the day they said they would. After that it was terrible. At one point they had no idea where my car was. I was working with Tom Kane he was terrible. Poor communication. The car arrived a day late and he said “that’s what happens in the trucking industry” what kind of answer is that. Next time I will rent a trailer and haul my car myself before I use this company. How can you not know where your shipment is and when it will arrive, they had no answers. Also the quote you get is not what you’re going to pay. I don’t hate many things but I hate this company.
Please don’t use this company they suck.
Response from NRG TransportationJun 14, 2025
Thank you for your feedback. We're genuinely sorry to hear about your experience, and we appreciate you taking the time to share it.
While we're glad to know the pickup occurred on schedule, it's clear we fell short in several other areas, and for that, we sincerely apologize.
Your experience with communication and tracking is not up to the standards we hold ourselves to. We understand how frustrating it is to feel left in the dark, especially when shipping something as important as your vehicle. We are actively addressing the concerns raised about how your case was handled, including with the representative you mentioned.
As for the delay and Tom's comment — while delays can occur in the trucking industry due to factors like weather, traffic, or carrier schedules, the explanation and delivery of that message should have been far more professional and respectful. That was not acceptable.
Regarding pricing, we strive to provide accurate quotes upfront, but factors like last-minute changes or carrier availability can sometimes affect final costs. That said, any difference should always be clearly communicated and agreed upon, and if that didn’t happen, we take that very seriously.
We never want any customer to leave feeling this way. Please feel free to contact us directly at [contact info] if you’d be willing to discuss your experience further — we’d like the opportunity to make this right.
Sincerely, NRG Transportation
SB
Suzanne B.
NRG is a scumbag operation
NRG is a scumbag operation. Mr. Bryan Wilson lied over and over for my business. DO NOT USE THEM!! Unless you have hundreds of dollars the night prior to scheduled pickup.
JO
Joe
Empty promises, imaginary drivers
They promised a driver on a certain day during a two-hour window. Of course the driver didn't show up and no one from NRG called. They also quote lowball prices that have no chance of being accepted, only to increase the rate at the moment. I would stay far away from these people.
Response from NRG TransportationJun 3, 2025
Hi,
We’re very sorry to hear about your experience and sincerely apologize for any inconvenience caused. What you described is not the standard of service we strive for, and we take your concerns seriously.
We’d like the opportunity to review your case in detail and address the situation directly. Could you please contact us at [email protected] or call us at (716) 250-3068 If you're more comfortable, feel free to send us your full name or booking reference here so we can locate your file and follow up with you right away.
Your feedback is important, and we’d truly appreciate the chance to make things right.
Sincerely,
NRG Transportation.
CM
Chrissy M.
Can not trust this company
Can not trust this company. Quoted one price and confirmed pick up and delivery. Then upped the price an additional $150 on day of pick. Trying to take advantage of costumers. Find someone else.
Response from NRG TransportationJun 3, 2025
Hi dear customer,
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. What you described does not reflect the level of transparency and service we aim to provide.
We’d like to understand exactly what happened and make things right. If you could please contact us directly at
(716) 250-3068 or email us at [email protected], we’ll investigate this matter immediately. You can also send us your full name or booking reference so we can look into this specific situation.
Thank you again for your feedback — it helps us improve, and we hope to have the chance to make this right.
Sincerely,
NRG Transportation
