Rebecca H.
Order a gift on 17th December and as of…
Order a gift on 17th December and as of today 31st January I still have not received it!! Despite many emails asking for a refund they have said they sent it again - but still nothing!! And their tracking says nothing - these people are scammers!! Do not order from them!!
Response from NowatpresentJun 11, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration. To ensure that we can process your case quickly and accurately, please contact us via: Email: [email protected] Please provide the following information: Phone number Recipient's name The email address used when placing the order We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.