Novo InsuranceReviews of novo.us

Response from Novo InsuranceJun 18, 2025

Hi Naser, Sorry to hear your updated rate caught you off guard, and we appreciate the honest review. Your initial quote is based on the details entered during sign-up, and once our Underwriting team completes their standard verification to review your policy, the price may adjust to reflect those updates. We understand how frustrating this may be, especially when the final price does not match your expectations. If you're open to reviewing your policy or chatting through the details of this change, our customer service team is here to help! Thanks again for sharing your thoughts.

Response from Novo InsuranceJun 18, 2025

Hi Leticia, Thanks for taking the time to share your experience with us. We're sorry to hear Novo did not meet your expectations. Our initial quotes are based on the information provided at sign-up, but if some additional items are found during our underwriting review, it can impact your rate. We understand how frustrating that can be, and we are open to discussing any questions you may have about your policy. Give our team a call at 866-862-7757 to discuss further.

Response from Novo InsuranceJun 9, 2025

Hi Hanford, Thank you for bringing this to our attention, and we're truly sorry for the initial frustration you experienced. We understand how important it is to have access to your policy information and a smooth onboarding process. We see you were able to speak to our agent, Sarah, earlier this morning to assist with logging in. We’re glad to see you were able to log into the app and access your policy documents successfully. We appreciate you choosing Novo for your insurance needs! Feel free to reach out to our support team at [email protected] if you need any further assistance. Thanks again for your patience.

Response from Novo InsuranceMay 12, 2025

Hi Sharae, thank you for sharing your experience. I want to reassure you that your policy is currently active and has not been canceled. The email you received was a standard notice explaining that your policy is scheduled to cancel on May 20, 2025, unless the remaining underwriting information is submitted. We understand that the language in these notices can be a bit alarming, and we're working to make them clearer moving forward. I also saw that you reached out to our team and requested additional time to provide the documents. As long as we receive the information before the deadline, your policy will remain active without interruption. If you need any further assistance, don't hesitate to give our team a call. We’re happy to walk you through it.

Response from Novo InsuranceApr 23, 2025

Hi Steve, Thanks for the heads up. We’re sorry to hear that your experience didn’t match your expectations. The initial quote shown online is based on limited information. Once details like your driving record and license information are added, the premium can adjust to reflect your full profile. I completely understand how disappointing that can feel, especially if you take pride in being a safe driver. Good news? Safe driving is something we value highly at Novo, and it can have a positive impact on your rate each month. Since you’re enrolled in our Safety Program, your driving behavior could save you some serious cash each month, depending on how you drive. We see you've already spoken to our team. While no changes were made to your price after purchasing your policy, our team still needs some additional details to wrap things up. We hope to hear from you soon! Give us a shout at [email protected] – we're happy to help.

Response from Novo InsuranceJan 28, 2025

Hi Paula, Thanks for sharing your feedback with us! First off, we totally get it. Driving in rush hour traffic can feel like being stuck at the DMV. Trying to dodge aggressive lane changers and slamming your brakes just to avoid "that guy or gal". It's not exactly a recipe for stress-free driving, however, we truly appreciate your efforts to drive safe. As part of our standard underwriting process, we review policies to ensure all information is accurate and up to date. When we identify details that need to be included within your policy, it can impact the rate. That said, we want to emphasize that your rate change was not related to your driving through our Novo Safety Program. We know this experience may not align with your expectations, and we would love to address your concerns if you're open to it! Whatever you decide, we're here to help. Our customer support team is available Mon - Fri from 8am to 4pm MST to assist you with understanding the increase or guide you with cancelling your policy. Feel free to give us a call at 866-862-7757 or email [email protected] for further details.

Response from Novo InsuranceNov 28, 2023

Hey there. We're sorry to hear about the frustration with your recent premium change and cancellation. Our main goal is to provide competitive pricing and aim for transparent service. Sometimes, adjustments in your premium can occur due to several things, and we regret that this change has led you to cancel with us. The $50 cancellation fee is pretty standard across the insurance industry, and we want you to know that we hear your concerns. Our team is constantly working on different ways to create more savings for our policyholders.

Response from Novo InsuranceOct 24, 2023

We are sorry to hear about your experience and would love to hear more specific details so we can address your concerns. We are always committed to providing a high level of professionalism in all of our interactions. If you are open to sharing your thoughts with our customer service team, feel free to email us at [email protected] so that we can understand and resolve any issues you have encountered. Your feedback is important to us, and we're here to make things right.