Novilla MattressReviews of novilla.net

I bought a NOVILLA double cool gel matress threw WAYFAIR recently. I was a bit hesitant ordering one on line but I was pleasantly surprised. This mattress holds the body firmly while at the same time being super comfortable. I had the best sleep I have had in years such great quality and very reasonably priced. Would certainly recommend.

I purchased a novilla mattress through Amazon. I also had another mattress of a different softness. I used both till I knew which my body preferred. I needed to return the novilla mattress because although it was soft and comfy, my body needed more support and the other mattress provided that. I tried to return through Amazon but they said to contact novilla. My interactions with novilla via email were great. They tried to offer me a topper instead of returning the mattress and I declined for reasons mentioned above. They said I could keep the mattress and they could give me half the money back. I didn't need the mattress, so I declined that as well. Then they said they'd refund all the money if I donated to either a local charity or someone in need and show a note of having given it for free to someone. And I did that. A local family desperately needed a mattress and so they got a mattress and I got a refund. It worked out beautifully and I was never made to feel bad about being to return this. This is a company that followed through with their word and as such, I'm doing my part and giving a good review. The mattress was very nice. It just wasn't what I needed as a side sleeper. I would absolutely use this company in any future needs.

I can't say enough good things about Novilla. I purchased one of their mattresses through Amazon, and I loved it but it was just a little too soft for me. Contacting them was easy. They were very kind and patient and gave me a full refund. They made it so easy and their customer service team was kind, patient, and responded very quickly. And their mattresses really are very comfortable!

Excellent customer service, great support and help and problem resolved speedily. Thanks Alice! Mattress is great!

Best sevice ever,we had a little problem with a mattress,and Novilla was very helpful,and together we found a perfect solution.

I bought a queen size Novilla bedframe from a discount store. Unfortunately it was missing the hardware, I contacted customer service, within a week I received the missing parts. Your customer service department is beyond amazing, especially Gabrielle!!!! I would definitely recommend this company! Debbie

I was afraid that since I had a problem with the item I ordered I was stuck with something I couldn't use. I did not have to be afraid. I received a quick response and the customer service rep went above and beyond to make sure I was satisfied and that I had received my refund. They made my experience a good one.

I was not that excited about my mattress when I first got it...I contacted them and they told me to give it a week or so...glad I did because now I do like it. I can sleep on my side and it doesn't make my hips hurt at all. I think I sleep better on it that my regular mattress. If I wanted to return it etc they would be happy to do that as well. They responded quickly and they followed up to see how everything was a few times. I would recommend them for sure.