Jeff H.
They made it right!
There was a problem with the delivery and Aring made it right. Highly recommend the bed and this company.

As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jeff H.
There was a problem with the delivery and Aring made it right. Highly recommend the bed and this company.
Lindsey K.
Had a great experience with customer service. Mattress is very comfortable and we will be purchasing another in the near future. Thanks!
TheUkuleleMom
I mistakenly ordered the wrong size of mattress and was dreading the return process, knowing that the company is overseas. I was pleasantly surprised to receive a reply to my letter within the day, and my problem was resolved to my satisfaction within a couple of days. Thank you so much, Novilla, and especially to Aring, who worked with me.
Virginia V.
Very helpful customer service, especially Aring.
Brenda D.
I originally ordered the 10" Bliss but decided to change my order to the 12". This was handled very professionally by Aring in Customer Service and I could not be more pleased by the whole experience.
Julie C.
I had to write a review. I bought the hybrid mattress in June of 2021. I love this bed very much. Now I went back and order two of the memory foam pillows. My son loves them had to order two for him instantly. Love the quality of their products. Will not disappoint. Customer service is awesome.Thanks again.
Bill G.
I ordered a mattress topper for my lady friend as a Christmas gift. I overlooked or perhaps discarded an order confirmation. Got concerned after a few days and called customer service. ABSOLUTELY FANTASTIC service. The customer service team got on it and stated they would look into the issue and get back to me within 24 hrs., they responded within 10 mins. expedited my order and it is on the way. Good customer service is becoming more and more a thing of the past. These folks are WONDERFUL.
Irma C.
Exactly what I was looking for!!! Very good mattress and very comfortable I love it, great customer service and very fast shipping, and also really easy to put on the frame, you don’t need much help I did it myself.. thank you very much for a good night sleep after 10 years of having back problems this bed made my day, I really recommend it. 🤩 and a very affordable price. ❤️