Novilla MattressReviews of novilla.net

I had a small issue with the ends of my Novilla mattress not completely inflating after a few weeks and had reached out to the company. I had the pleasure of speaking with Aring, who was absolutely wonderful. Even though I had purchased my mattress through amazon, they had helped me tremendously and had let me know if Amazon was unable to help, that I could reach back out to them for further assistance. Luckily, Amazon was wonderful and was able to meet my needs, but I highly reccommend Novilla. The mattress is so comfy and the customer service is nothing short of amazing. Thank you again!

Novilla has a very comfortable and high quality mattress. There customer service is top notch being both punctual and honest. I definitely would recommend without hesitation.

Very helpful customer service after I struggled to get help from Amazon. Consistent, clear communication and follow through. Very helpful.

Great mattress! We got a king mattress and it is very comfortable and good to sleep on. Make sure to follow the instruction and let it air out. The edges took a bit longer to pop out. Also let’s not forget the 5/5 star Novilla costumer service. They reply fast and wiling to help and go the extra mile for their costumer. Also, the packaging on this, very nice and clean and even included a tool to cut the plastic! We now use it daily for opening mail. Thank you!

I haven’t purchased my mattress yet but I inquired about the materials their mattresses are made of, specifically fiberglass. I was happy to find out they removed it after finding out it can be harmful. I look forward to purchasing a mattress tomorrow. Thank you to Aring for going above and beyond with the information provided in the customer service response and for getting back to me so quickly.

You absolutely can't go wrong with these mattresses. Ordered the king 12 inch and WOW, absolutely amazing. Had a couple of questions as I always do and customer service was outstanding. Quick to respond and caring.

We bought a couple of the 12” Bliss memory foam mattresses. We had a couple of issues with them, but Aring was excellent in getting things resolved. Thanks so much. Chris

I was sent the wrong item, so the customer service rep said I could keep the wrong item and would send out the Item I never received. The rep was very professional and I can really appreciate the these days. I also ordered a bed and so far I love it.