Novilla MattressReviews of novilla.net

Great customer service, very helpful, fast respond. Thank you!

Excellent customer service from the support team. Clear policy for refund/return and timely responses. No hassles, whatsoever. I had a great experience with SweetNight brand. Highly recommend!

Accidently ordered the wrong size bed. Associates were most helpful getting me the correct bed. Delivery was fast. My bed feels like I'm sleeping on a cloud.

Fedex marked my mattress as "delivered" but it was nowhere to be found, I contacted Novilla and filed a case at Fedex. The mattress was never found but Aring promptly sent me a replacement. It feels great and I'm happy with it.

Great quality 12” hybrid mattress, 2” topper, and memory foam pillows! All just get better and better the more I use them! Customer service is great too, very attentive.

I ordered a king sized mattress but received a full size mattress instead. I couldn’t make it out from the outer box dimensions and after opening the mattress package only I realized that it is a full sized mattress. I panicked and contacted amazon as well as novilla customer care. They quickly shipped a new king sized mattress the next day and arranged for a pick up of the opened full sized mattress 4days later. Aring from novilla rendered an amazing customer service and she followed to make sure my issue was properly addressed to. Coming to the quality of mattress, it is amazing and gives a proper support to your body while sleeping. I highly recommend novilla for their amazing quality and extraordinary customer service!

I bought a king size mattress and one side did not inflate fully we bought a 12 inch and one side was 12 the other was 10 we have had it about a month now. we reached out to novilla and Aring contacted us right away with solutions and we chose what was best for us they really have great customer service and no long wait. The bed is very comfortable and we decided to keep it and add a piece of memory foam to the lower side so it looks good although both sides are very comfortable one is a little firmer so it has worked out fine i would order from them again .

The mattress is perfect for the price I've paid. The support service was good as I couldn't find the website stated in the leaflet that came with the mattress, and they gave me all the necessary instructions to keep my warranty of 10 years. I hope I do not regret my review.