NovaVision Inc.Reviews of novavisioninc.com

Response from NovaVision Inc.Feb 10, 2017

We’re sorry to hear you were disappointed with your on-line experience with us. Although we feature the California Clean Idle truck decals on our website, this product is not available to the general public (as noted on our website). For security reasons, replacement decals can only be purchased from the original truck manufacturer. Please contact the manufacturer of your truck to obtain an authorized replacement decal.

Response from NovaVision Inc.Mar 21, 2014

We're sorry this customer had a negative experience in shipping product to an international destination. Customs, duties and import fees are the responsibility of the customer. When a customer refuses to pay the import fees, the package is returned to us. The cost for refusing an international shipment includes the original shipping, the return shipping and a 15% restocking fee. When the customer requested to return the product, we highlighted these fees and the customer agreed to the return. Our terms to international destinations are stated in 3 locations: 1)  In the "Agree To" terms box during our checkout process. 2)  At the bottom of the order confirmation email 3)  In the "Ordering Info" page on our website Based on this customer's experience, we are re-evaluating the effectiveness of our communications for import fees to international destinations.