NovaPadsReviews of novapads.com

Novapads is NOT Nova Paws! ​I ordered a mattress for my Tesla from Novapads and after my order I read the poor reviews for the shop here on Trustpilot. This made me so uneasy that I wanted to cancel/revoke my purchase. ​I received an immediate response from Novapads stating that while they regretted my decision, the item was already out for shipping. However, they also clarified in the email that I had not entered into any kind of subscription with them and that they have nothing to do with the company Nova Paws (which sells some kind of pads for dogs or pets), noting that this unfortunately leads to frequent confusion. ​Following that, I withdrew my cancellation and waited for the package, which arrived just 2 days (!) after my order (delivery within Germany apparently came from a German warehouse). ​The mattress makes a great impression, has no chemical smell, and feels significantly higher quality and more comfortable than the Tesla mattress. I can't say anything about its long-term durability yet, but so far I am completely satisfied! ​So to everyone reading this: If you ordered a mattress or Tesla accessories from Novapads, don't worry. The shop is NOT a fake or a scam, and the product makes a great impression!

This company is nothing but a scam. DONT ORDER ANYTHING! They trap you in some sort of monthly fee for $59.99 and then you can't contact them. If my credit card company had not targeted as a potential fraud I probably would still be paying. RUN RUN RUN You get nothing for your money they are charging you, that you knew nothing about.

The pads are ok, but my dog still pees around them about 50% of the time. There were no instructions, care tips, or anything in the package. What really made me mad was when I saw 2 charges for $59.99 in the months after my purchase. I finally reached someone using the number on the charge. The charge was for the “VIP” package which I never signed up for. Initially, I was offered a 50% refund. I told the person I wanted 100% refunded and it was credited back to my credit card. If you want the pads, don’t buy them from NovaPaws!

After three days of my dog ignoring NovaPads, I attempted to contact them by the email address provided. The email address was invalid. Then, I tried the phone number from the Website where I ordered the pads. Unfortunately, this number was also invalid. Finally, I received my VISA bill with a phone number where a person from another country answered. She said I could not get a refund because it had been more than 30 days. Well, my VISA bill took more than 30 days to be received. I think this is how they plan their refusal to refund the purchase.

You keep billing me $59.99 repeatedly for nothing. That is a scam. You owe me $59.99 times 2 = $159.98. Robert Schultz.

They advertised this pad as “No training needed.” The pad is a piece of cloth. My dog completely ignored it. I wrote to the company and they proceeded to write a long list of training instructions. I requested my money back and they only offered 50%.

Total scam. Pads didn’t work PLUS they charged me a $59.99 fee for a “membership” that I didn’t want or knowingly agreed to. Only refunded me half when I complained. Companies like this are why people should avoid Facebook vendors. Total scam.

Le matelas a une soudure qui a lâché la première nuit! Le support ne répond pas aux e-mails. Cette entreprise ne peut pas être prise au sérieux!