Nothing Bundt CakesReviews of nothingbundtcakes.com

My wife ordered a cake online from the West Lafayette Nothing Bundt Cakes as a surprise for my first day at a new job. She scheduled the delivery for a specific time and included a lovely personal note. Unfortunately, the cake was never delivered and was returned to the store. When my wife went to ask what happened, she was told that delivery was not their responsibility because they use a third-party service. However, we ordered and paid Nothing Bundt Cakes directly, including the delivery fee. From a customer’s perspective, the delivery service they choose is still part of the service they sell. My wife asked to speak with a manager but was told no manager was available. We returned again to resolve the issue, and once again there was no manager. When I said I wanted to wait and speak with one, the employee repeatedly insisted that we leave instead of helping us find a solution. I cannot comment on the quality of their cakes because, despite paying for one, we never got to try it. What I can say is that if you are planning a surprise or special occasion using scheduled delivery from this location, be cautious. A failed delivery can mean more than just missing a cake—the special moment itself may be lost. In our case, what should have been a happy surprise became a frustrating and unpleasant experience. Mistakes happen. What was most disappointing was the lack of responsibility and effort to make things right.

I called on Tuesday, August 11, 2026, in Reno, Nevada, to place a delivery order, just as I successfully did last year around this time. I was told over the phone that they no longer handle deliveries directly, but that I could select Uber or DoorDash if I ordered online. I went to their website, ordered three different items, and paid. Only at the very end did the system inform me that these services do not even deliver to my area. I decided to just pick it up myself on the following Thursday, August 14. My husband and I went into Nothing Bundt Cakes at approximately 9:45 am to retrieve our order: a dozen bundtinis for a birthday party, two bundtlets, and a gluten-free bundtlet for a guest with celiac disease. When I showed the clerk my online receipt and order number, she couldn't find my name. After several minutes of searching, she walked into the back kitchen to get help, leaving the front completely unattended while several new customers walked in with no one to greet them. A second employee finally emerged, took several more minutes to locate my name on the computer, and then disappeared to the back without saying a word to me. Minutes later, she brought out my order and handed it over in total silence. No apology for the delay, no explanation, nothing. To make matters worse, she was coughing the entire time she handled our food. When I opened the bundtinis on the day of the birthday party, Friday, August 14, I noticed that most of the frosting was applied haphazardly. What is more, the white chocolate raspberry bundtini I chose was not fully cooked through; the bottom was soaked. I can only imagine what the other guests were thinking. We recently learned that this location was bought out and is under new management, which completely explains the nose-dive in customer service and diminished quality of the cakes. Nothing Bundt Cakes used to be our absolute go-to place, but we will never patronize this establishment again. Truly a shame.

Albany NY store. Stay away from the single new Turtle cheesecake bundt. They up charge for this one because it has caramel. However, there was such a tiny bit of caramel I couldn't even taste it. What a shame, I usually love the bundts.

I went to the store in Hamilton, NJ ordered a birthday cake, I paid an extra $10 for the topping . All went well until i received the cake and it had a blue flower on top. I asked the person why did she give me the option to choose a color. She instinctively got defensive. Normally when you buy a regular cake you ask them to write something on top they would ask you what color? When I ordered the cake I thought it would be a neutral thing since she didn’t say anything. I asked to speak with a manager it turned out SHE was the manager. She said that i made her feel like she did something wrong, I told her that she did and she was more mad than me. I asked her to change the flower because it was for a woman she just walked away. I paid around $55 for that cake she just left me standing there and went to the back. The cake was for a coworker’s birthday i couldn’t leave it. If it were mine I would have left it. She may have been the manager maybe not the owner. That was the WORST customer service ever. And I love the franchise.

Loyalty program does not work since the update. Coupons cannot be used in the app (always “invalid”) and providing your phone number to the cashier does not result in loyalty points. If you submit their customer service form online, you will receive an exceptionally delayed response (past the period where they will provide points) and nothing but form letters. I was a loyal customer for many years but I am done. They can go out of business just like every other restaurant purchased by private equity.

I ordered a cake the day before Mother's Day and requested the 9:30 time slot. I got there and the line was EXTREMELY long and had to wait two hours. Once we got into the store, we had to wait another 30 minutes in order for them to "put the cake together," meaning the wrap, bow, etc. Terrible experience; will never order from them again, nor will I go there in person.

Today on Mother’s Day I Treated Myself To Nothing Bundt Cakes! Upon Entering I noticed the normal crew wasn’t there at the Lexington SC location which is Candace & Egypt! I greeted her with a smile at 3:57 pm ordered 2 White Chocolate Raspberry Bundlets! I presented my coupon the cashier scanned & I tapped & paid for my order. I politely tapped print receipt the cashier bald it up before she even ask me if I wanted it even tho I tapped it on the display screen. I just think that was unprofessional & disrespectful I’m entitled to any receipt I make a purchase for!

On May 8, 2026 at 9:00AM CDT I tried to place an on line order for 6:00 PM everything went good till I tried to checkout. I put all my information in for my card and it wouldn't checkout! No error messages no nothing as to why it wouldn't go to the next screen. Even re-interned my information several times and refreshed the webpage and got nothing. I then tried the chat which told me to leave a message and someone would get back to me in several day or it gave a number to call, The number chat provided 469 842-7996 didn't work. I found another number 888 780-2680 when I dial that a I got a bot and asked to speak to a person I was put on hold only yo be told there was no reps available and to leave a message. I needed the cake for my grandson's graduation tomorrow not whenever Nothing Bunt Cakes wants to contact me back. If this is the type of service you get from their company I don't need their company.