Notary.netReviews of notary.net

I have been a notary for several years and decided to use Notary.net for the first time. I liked the course and found it easy to use. I applied for my notary (I am registered in PA), then went back to the website to order supplies, only to find out that - had I purchased the course and supplies as a package, I would have saved money. Anyway, I ordered my supplies and received the package promptly in the mail, but without the Surety Bond Letter required by PA. I inquired as to when I can expect to receive the bond letter from them, and they informed me that they sent the letter with my supplies. I don't have it, so I asked them to send it again AND NOW THEY WANT A CC SO THEY CAN CHARGE ME AGAIN FOR SHIPPING - OF A 2-PAGE DOCUMENT!!!! When questioned about why they were charging me AGAIN for something I didn't get in the first place, they replied that, "It is very common for people to take the supplies out of the box and then throw the bond away with the receipt". No - my "box" contained the Notary Records Journal and my stamp. I know what to look for - I would not have thrown out the bond letter. BUYER BEWARE - I'm not sure how you can prove a negative. And if it is "very common", how about the courtesy of a note telling you to check carefully??

I received my results from the state on April 17, 2023 and immediately forwarded to Notary.net to the email that was indicated in the directions. No notice of receipt, so after a week I sent a follow up email (4/22/2023) asking if they had received my email. No response. I then called/left messages three times between April 22 and early May. No response. On May 8, I emailed the other email and then the same day tracked down the apparent owner and found her contact info at an insurance company. She mentioned that my email just came through. I did not mention the four other attempts because I did not want to screw myself over. In three days I had my materials and bond papers. There is only a month allotted to after you have gotten your results back from the state. If I had not found this woman’s number at her other job, who knows how long it would have taken me and if I would have met the deadline. I think she is stretching herself too thin and it impacts the future notary.

These people are only here to take your money. They don't follow up and give very unclear instructions. Because of their error I had to reapply again for a commission and re-do my order. I originally took my test in 3/22 and as of 9/22 still do not have my supplies and am unable to obtain work. USE ANOTHER COMPANY!