Pascale G.
Very disappointing experience
Very disappointing experience – I would not recommend this company! I have tried several times to cancel the Mystery Box subscription, which my daughter accidentally signed up for. Despite contacting the company repeatedly, nothing has been done to resolve the issue. I have now received three monthly Mystery Boxes, and for two consecutive months, the boxes contained exactly the same items! I am extremely disappointed with both the products and the customer service. My repeated cancellation requests have been ignored, and I feel completely ripped off. I would strongly advise others to stay away from this company. In my opinion, this is a complete rip-off!
Response from NoryyfashionOct 17, 2026
Dear Pascale, Thank you for taking the time to share your experience. We sincerely apologize for the frustration, disappointment, and inconvenience you have experienced. We understand your concerns about receiving identical items. Please note that the Mystery Box subscription includes the same six items selected in your initial order when you confirmed your subscription. Therefore, subsequent subscription boxes contain the same items as your first order. We sincerely apologize for any confusion or misunderstanding regarding this and regret that the experience did not meet your expectations. We also sincerely apologize for the inconvenience caused during the cancellation process. As previously communicated via email, your cancellation request was forwarded to our relevant team. We have since confirmed that your subscription has been successfully cancelled, and you will not receive any further recurring Mystery Box orders or charges. We truly regret the frustration this situation has caused and appreciate your patience and feedback. Your experience matters to us, and we will use your feedback to improve our service and communication. Noryy Fashion Team


