Northwest Registered AgentReviews of northwestregisteredagent.com

**One star only because zero isn’t an option. I would never use Northwest Registered Agent again.** I hired Northwest to form my new Illinois LLC and specifically purchased their virtual office service because I did **not** want my residential address used as the company’s principal business address. Instead, they filed my LLC using my home address as the principal place of business and also entered the **wrong county**. Northwest later admitted in writing that the county should have been McHenry County rather than Sangamon County. What makes this especially unacceptable is that only after the filing was completed did Northwest explain that its Illinois virtual office could not be used as the company’s principal business address. That is information I absolutely needed before they took my money and filed the company. Had they told me that upfront, I would have obtained a different legitimate business address and avoided this entire mess. I spent **$356** with Northwest on the formation and related services. I have now had to cancel services, wait for refunds, find a replacement office and phone setup, and deal with correcting public business records because of their mistakes. They refunded some services but refused to refund the formation because the company had already been formed—which completely misses the point: **the formation itself is what they mishandled.** This has cost me time, disrupted the launch of a new business, tied up money I needed for replacement services, and put my residential address on a public business filing when avoiding exactly that was one of my primary reasons for purchasing their services. My experience was a complete failure from beginning to end. If privacy, accuracy, communication, or getting your company formed correctly matters to you, I strongly recommend looking elsewhere. To address their response, they severed services I had with them for years prior that were paid for and are refusing to refund after raking my money as well. They aren't even addressing the actual issues with their response trying to pass the buck. Worked with another group, everything done correctly and cheaper, no issue. It's pathetic they don't take responsibility for their actions, absolutely pathetic. I'd trust a daycare in Minnesota before I'd trust these fools.

Their customer service is too much slower. They asked for address documents 10 days ago and submitted on same days. But not getting any progress. I do not recommend them if you want smooth services.

Terrific partner with great customer service. I'm happy to have worked with them for two years on my LLC. I highly recommend Northwest Registered Agent's services.

Arnold is awesome, he made it very simple for the application process. Answered all my questions and made me feel safe with these services. He 100% earned this review. No complaints from my end. If you are a new business owner, Northwest Registered Agen is the way to go without a doubt.

I needed to hire an agent for my new LLC. Did some research and was deciding between Northwest and another company. I tried calling the other company to ask questions and got AI. Called Northwest and there was no machine/ai, I spoke directly with Amanda Brooke and had a wonderful experience. She was great with helping me set everything up and their service includes everything I needed from an agent service. Thanks for the help!

Customer service is top tier. I talked directly to a person (which surprised me) and Baylee knew so much she had answers to all my complicated questions. Hands down THE BEST customer service experience I've ever had. I haven't signed up yet but their service seems better than any other provider out there.

I thought setting up an LLC would be stressful. Arnold walked me through the process and ensured me everything would be taken care of. Arnold helped me setup my virtual office and was very polite and professional. This process was stress-free thanks to Arnold.

I have been using Northwest Registered agent and they have been great. The setup was super straightforward and the platform is easy to use. Their support is what makes them stand out .. Whenever i had a question , i got to talk to a real person who actually helped without any runarounds. No hidden fees or annoyiong uppsells . I deffinitely recommend them if you want a hassle-free service.