northwest.bankReviews of northwest.bank

I've had nothing but exceptional service from the men in the offices dealing with accounts and changes and paperwork for buying a house. Even for the tellers, the line is never more than 5 minutes. Website is easy to use and they have options to get more interest if you ask.

I have been a loyal customer to Northwest for 8 years. What happened yesterday was the worst inconvenience I have ever experienced with them. I am currently studying abroad in the United Kingdom and told Northwest I would be outside the United States for a long period of time. Have not had an issue using my bank account until yesterday. I was at an Apple store, having to make a payment for a computer repair, which was a decent amount of money. Because it was a large amount, my bank put a hold on them because they were suspicious of Fraud. I have had this happen before, and it could be resolved easily, but that was in the US. Abroad, that's a whole different story. Northwest does not have an international customer service helpline, so I had to use their chat, which did not work either. Things just got worse after having to use someone else's phone to make an overseas call. I got a hold of a customer service agent, and they asked me a few security questions and then needed to send me a security code to verify my identity. The problem was that they could only send it to an American number that belonged to me. I did not have an active American number anymore and they could not send it to my UK phone number. I then asked if they could send the code to my email, and they said NO! This was where I was entering a full state of panic as there was no way they could help me with this situation. I hung up with them and then called the local branch of Northwest I belong to and explained the whole situation. After clearing security questions, I explained the phone situation, and they asked me if I had attempted to make the purchase that started this whole charade; I said yes, and then they unlocked my card. This was the most hellish two hours of my life where I had no ability to unlock my card with my money. They need to do better with this because I am sure I am not the only customer who has experienced this before. I have every intention of switching banks come the new year because I certainly cannot go through that again! Do better Northwest!

Their hours make it impossible to do any banking. They don't even hold banking hours of 9 to 5. In order to get any banking done you basically have to take time off from work to make it there before they close. They might as well call them selves and online only bank that makes everything with a few extra steps.

Northwest Bank is not the Bank you want to work with! I have an auto loan with them. Up until last month, I had a payment book that I would clip out the coupon, write a personal check and mail it to their PO Box. This is now the 2nd time in a three year period of time that they didn't receive my mailed in payment. I have great credit, I'm employed full time, I make enough each month to easily cover these payments, but it really upsets me when I get a text message indicating that the payment was never received. I then call Northwest Bank and need to go through a RIDICILOUS proof my identity to make my payment. To make matters worse they charged my a late fee and a processing fee. SHAME ON YOU NORTHWEST BANK! If you can bank or get a loan elsewhere do your self a favor and do it, because banking with NORTHWEST BANK will prove that they only care about gouging you when a payment was mailed and not received. Of course anyone in business would value the relationship and look at my history, BUT NOT these clowns. Go elsewhere!!!!!!!!!!!!!!!!!!!!!!!!!

They actually scammed me. They lied to me and said I had a charge from amazon go through which bounced my account, so they charged me an overdraft fee. What actually happened, was they were hitting me with 10$ account service charges every single month, on top of a 3$ account paper statement charge, which I told them adamantly, I did not want They straight up lied to me and gave me falsified statements when I went in to clear things up. The only reason I knew it was a lie, was because my paper statements delivered months in advance were completely different. Do NOT GET THIS BANK!

I have an auto loan with these jokers. I attempted to pay down principal early on my loan. Their systems are programmed to take any payment that is more the normal payment towards the next payment not to pay down principal. I discovered this when I stopped getting payment notices for a couple of months. I made another payment and they took nearly three fourths of the payment to interest. They indicated that interest accrues every day since the last payment. Since I had not made a payment in 2 plus months this cause my next payment to be nearly consumed as interest. They said they would go back and change it but I would still own a lot of interest since I had not made a payment. This might be the most predatory lender I have ever dealt with. I atttempted to resolve with their customer service team and they indicated that considered the matter closed. I am going to pay off or refinance elsewhere even if I have to pay a higher interest rates. These guys are loan sharks.

I have been a customer for more than 20 years. They never notified me of the minimum balance change on my account. They charged me 4 monthly fees before I realized what they did. They refused to reimburse these fees even though they never notified me of their minimum balance change. This bank has gone down hill over the last 5 years or more. I highly suggest you bank with someone else.

The worst company to possibly do banking with. My wallet was stolen in London and I'm stuck here because it is IMPOSSIBLE for them to figure out how to ship something overnight. I even offered to ship it on my own shipping account so they didn't have any charges.1 star is too high of a score for them and they have never heard of the term "customer service." You'd be better off putting your money under your mattress.