northwest.bankReviews of northwest.bank

Terrible customer service. Unable to register online for a car loan. I waited on hold for 45 minutes to try to accomplish it through them. Calling car dealership for possible assistance. Completely unacceptable in 2026.

I'm making extra payments on my loan, but I have to contact them every time after the payment posts and tell them to apply it to the principal. Then they charged me a late fee on an EXTRA payment and wont refund it. What a scam and a fraud.

Someone has access to my checking account and there is nobody that I can reach to help me. I received an email alert from Northwest on Saturday that someone had logged into my account from an unknown device and that I should call for help. The problem is, they don't have customer service available on the weekends or on holidays. It is now Monday - but it is President's Day and so of course they are still out. I called the fraud line and it is a 3rd party company who said they only deal with debit cards, not account issues. I then called the customer service line and instead of telling me that they are not there today, it just kept me on hold. I can see in the account that someone has indeed accessed it, but there is absolutely nothing I can do because they don't have anyone available to help. This is unacceptable. Scammers often hit at night or on weekends. What is the point of sending alerts that tell you to call customer service right away if there is no one that you can call? I have also found that deposits and transfers take much longer to clear with this bank than with others that I have used. I do not recommend this bank.

Northwest Bank has charged me an overdraft fee, even though I showed proof of depositing $166 on the same day that my account was overdrawn by $48.66. Yes, they charge me a $37 overdraft fee the same day, even though their website showed I deposited $166 ON THE SAMEDAY. ANDTHEYREFUSED TOREFUNDTHE$37. Today I went into the bank and showed that I was double charged $11.99 from Spotify, once on February 2nd, and again on February 13th. The agent said “she would have to fill out a dispute form and wait for the dispute department’s response”, AND, “I WAS GOING TO BE CHARGED A $37 OVERDRAFTFEE”. The last fraud withdrawal I reported, was immediately over the phone on the same day, October 31, 2025. The payment of $66, andan unauthorized payment of $9.99 had gone through. And I had to fill out ANOTHER DISPUTE FORM AT THE LOCATION @1690SheridanDr. Kenmore, NY 14223- ON 3 SEPARATE OCCASIONS !!! I still haven’t received a final decision from the dispute department about that Today’s date is February 13th, 2026. Northwest Bank renders UNDO HARDSHIP!!!

Absolutely worst bank I have ever banked with. I have had several car loans through different banks all have been more than fine. Amy at northwest is only a small piece of what’s wrong with this whole bank but boy does she really hate her job and take it out on anyone who calls. My car has been totaled, they received $23,000 and put NONE of it towards the interest and continued to charge me normal payments like nothing happened. My warranty has been canceled and check sent to them over 30 days ago, they lost it and need it resent. GAP has been filed and they said that they’re sending me to collections even though they have not helped at all on their part. Would never recommend.

This bank is the worst bank in the world. They literally stole my truck by claiming that I was in jail, not by missing payments, but claiming that I was incarcerated, which was not the case when the tow truck driver heard that I was who I said, I was by way of my identification he couldn’t believe it. I wasn’t about to get in a fight with this guy, so I let him take the truck however when I called the bank to get my truck back, they cleaned that due to their customer agreement. It was within their rights to take my vehicle so I proved I wasn’t in jail. They still didn’t wanna give it back to me and they demanded a $40,000 payment in full Even though they were incorrect and wrong and broke the law in the state of New Jersey by taking my vehicle, do not use this bank by any means it could cost you $70,000 as it cost to me.Jn

The absolute worst bank EVER!!! for a car loan. I Mail it, they claim they never got it my payment,I make a payment by ph they even screw that up. I'm doubling up on my payments each month so I can get the car paid off. And they can't even get that right. A DISGUSTING BANK

$5/month service fee for savings account balances under $300….how does this even make sense……losing money in a SAVINGS ACCOUNT??? Feels like a money making scam to me. Their customer service could not close my account, I had to do so in my own. Way to loose a 30+ year customer! My checking account soon to follow.