Darlene
Sometime ago
Sometime ago, (several months) I called to see if I could get a smaller sample size and was told you did not give out samples. I thought I’d try again, this time for advice. What a difference! The person was so nice and courteous. She gave me good suggestions and told me about products I was not even aware. She said you did send out samples. She not only sent a smaller sized product, but also sent a sample of a booster pad and one of Northshore’s equivalent to Tranquility I’ve been wearing for years. It certainly makes a difference to have a rep of your company be as helpful and nice as this person was. I wasn’t looking For “something for nothing”, but thanks to her, I will continue to buy products from your company. I plan to continue buying from you and plan on looking for other products thanks to her suggestions.
Response from NorthShore Care SupplyDec 15, 2018
Thank you for taking valuable time out of your day to leave such wonderful feedback! Our sincerest apologies for any miscommunication you may have received on your first encounter with our customer care experts. We appreciate you giving us a second chance and are very pleased that your experience after the second try was a pleasant one. We value you as a customer very much and appreciate your kind input on our customer service and products. Please always let us know if we can ever be of assistance to you. We're always happy to help!