North One is an online business banking and financial management platform designed to help American small businesses take control of their cash flow. Our best-in-class product suite and service experience help simplify financial operations and teach better business habits.Open a North One account in minutes https://join.northone.com/
North One (northone.com) has 257 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Banking & Money · New York, New York
Excellent
Banking & Money · New York, New York
Excellent
Banking & Money · Brooklyn, New York
Excellent
Banking & Money · Valley Stream, New York
Excellent
Showing 75 reviews with 1 star · Clear filters
Jacqueline W.
I opened an account last year, received a touting and account number, I went to deposite money, the account said invalid, no online details, and the app does Not work. I did not receive notice of any cancellation nor did customer service help. Thank god I never put a lot of money in there. They ought to be ashamed of themselves for even promoting their sorry, fraudulent, theiving company STAY AWAY FROM THEM!!
Ben D.
They have kept me from access to my account for more than 11, going on possibly 22 days now (after fighting and fighting to get any kind of straight answer). This business is not ethical or forth coming in their dealing. I strongly advise that you look at their BBB rating before deciding to tie your money up with them.
Response from North OneMay 2, 2021
Hi there, Our Customer Care team has been in contact with you over email on the status of your account. Thank you, NorthOne Customer Care
Sara C.
04/25/2021 Unbelievable. They overdrafted my account my 3K. One day I was down 3K, the next morning it was back in my account, and the next day it disappeared again. So I sent 3K in plus $700 to cover it. Now they are stonewalling me -- I can't get them on the phone, email, or customer support. I'm locked out of my account on app and web. I went to withdraw money using my debit card -- it says there is $5 in my account. For sure there is supposed to be $700 in my account. I sent it via Paypal, and Paypal has always been good to me. Plus there is the matter of this 3k. This has been a horrific, horrific experience. DO NOT BANK WITH THEM. I have moved to Citibank. To verify MY identity to see that I am telling the truth, visit my Instagram @iamsaraartist. I want these people put in prison for fraud and theft.
Response from North OneMay 2, 2021
Hi Sara, I can see that you've since been in communication with our Customer Care team and you have access to your account and funds. If you need anything else, please don't hesitate to reach out via in-app chat, or by email at [email protected]. Thank you, NorthOne Customer Care
AW
NorthOne is a poor excuse for a bank. Actually, they are not a bank - they are a front for Radius Bank. It seems that a couple of entrepreneurs decided to develop an online banking platform with Radius Bank providing the actual services. Interesting concept - but, it doesn't work. Customer service SUCKS. They closed my account by sending an email. No explanation except, "The decision to exit your relationship is based on the overall evaluated risk, and not necessarily a reflect of you, or your account. We're sorry for the impact this decision may have on you, but the decision to close your account is final. Please do ensure you've transferred all your funds out of the account before April 13th, otherwise you will receive the remaining balance by check to your mailing address." Stay away from NorthOne. UPDATE - It took a few weeks for NorthOne to respond with the typical corporate message. I did absolutely nothing to deserve the closure of my account. These app developers have no clue what personalized customer service means. If they did care about customer service, someone would call me to explain why they closed my account. Instead, they have a lawyer and a public relations writer respond to my critical review. NorthOne is not worth your business.
Response from North OneMay 2, 2021
Hi there, We understand the closure of your account is frustrating and not what you expected when you opened up a NorthOne account. All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships. As stated in the Deposit Account Agreement, the decision to exit your relationship is based on the overall evaluation of your account. Thank you, NorthOne Customer Care
Nathan W.
The worst banking experience in my life. They closed my account for no reason. They just issued me one email saying my account would be closed. "The decision to exit your relationship is based on the overall evaluated risk, and not necessarily a reflect of you, or your account. We're sorry for the impact this decision may have on you, but the decision to close your account is final. Please do ensure you've transferred all your funds out of the account before April 13th, otherwise you will receive the remaining balance by check to your mailing address." Don't bother with this bank. Use Mercury instead. I've got 3 other banking accounts with them. Also Avanti is looking great.
Response from North OneApr 13, 2021
Hi Nathan, The safety and security of our customers is paramount. While this isn't the outcome you were hoping for, we've outlined the reasons why we might block or freeze an account in this NorthOne blog post: https://www.northone.com/blog/northone/why-we-sometimes-freeze-or-block-northone-accounts Thank you, NorthOne Customer Care
Mike M.
I applied almost a month ago for an account. Still waiting with no updates. Not good for a bank that is going to manage your business funds
Response from North OneMar 19, 2021
Hi Mike, We're in the process of upgrading our core banking systems. This is just a fancy way of saying we’re making every NorthOne account better and faster. While we're upgrading, all new applications have been added to a waitlist. We will be sending out emails next week to all customers on the waitlist with details on timing and when you can expect to be able to use your new NorthOne account. Thank you for your patience! NorthOne Customer Care
Jamie
If you are scammed by a company, paid for a product you never received, dont expect this bank to help you retrieve your money. Expect to be out the money, the bank charges fees and the account has to be open to investigate a claim they never intend to pay but they know you will close your account immediately if they tell you your money is not safe, and you will receive no refund so they collect for 3 months and then hit you with ita a valid transaction. Meanwhile the merchant closed shop and disconnected their phone number. Go to a real bank with real protection.
Response from North OneMar 19, 2021
Hi Jamie, We're sorry to hear your dispute did not come to the resolution you were looking for. Our disputes team thoroughly investigates every dispute that's filed. As a business banking account, NorthOne is committed to helping mediate business transaction disputes between our customers and other merchants. Thanks, NorthOne Customer Care
TDRACO
Received a crappy response on a weekend from Northone although they supposedly don’t work weekends and I’m baffled due to the fact that they stated my funds from my PPP loans are being returned back to SBA when I never had a PPP loan smh, it was clearly a EIDL, they’re two separate loans so maybe that’s where the problem began, I would like to receive clarification on how long it takes to remit my EIDL funds back to SBA instead of to myself seeing as to how I’m responsible for my entire loan regardless of where the funds are remitted back to? Also my account was said to be closed for a 4th time now and remaining funds being remitted back to SBA but as of 1/16/2021 the account balance is still the same, please advise!