North One is an online business banking and financial management platform designed to help American small businesses take control of their cash flow. Our best-in-class product suite and service experience help simplify financial operations and teach better business habits.Open a North One account in minutes https://join.northone.com/
North One (northone.com) has 257 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
northone.com
Website
northone.com
Category
Banking & Money
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: March 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Stay away - they will close your account for no reason, and then keep your $. I sent $10,000 ACH out of the account, next day they closed my account & they canceled the ACH that was sent a day early. This is the excuse they gave me:
"The Money has been returned to your account on our end regarding that transaction as the transaction didn't go through. On our end, it looks like the transaction didn't go through for insufficient funds. That being said, I do see that funds were present in the account at the time of it being sent."
So I am stuck without being able to pay my vendor, and now need to wait 30 days to receive "check" in the mail - even though all reviews say that checks cannot be cashed.
Run away.
Response from North OneJul 5, 2022
Hi there Sean,
Thank you for taking the time to leave a review. We are sorry for your frustrations.
All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships. As stated in the Deposit Account Agreement, the decision to exit your relationship is based on the overall evaluation of your account.
In regards to the funds you mention in your review, I can see our team is attempting to get more information in order to further assist you, they have sent outreach with their request on June 28, 2022 and again on July 1, 2022 to obtain additional information. Once received, our team will be able to assist you further.
We truly are sorry for the trouble here. We can understand the frustrations you are feeling. If there is anything else we can do for you at this time, you can reach us at [email protected].
Thanks again,
NorthOne Customer Experience
SW
Shelle W.
Trashy, fraudulent company
Trashy company, would not recommend to anyone. DO NOT USE THIS COMPANY!!!! You may get $75 using a referral code but they find a way to make that back in fees when your stream is slow. I’m STILL in the startup stages of my business and this stupid company stole $20 from me today off the basis that I’m paying for “the ability to use features” that don’t even exist y’all lol it’s still staying COMING SOON next to most features in the app. I wasn’t using the account but being charged for it? Make that make sense. You DO NOT tell people about the $10 fee until the account has been created don’t lie!! They don’t connect to most Stripe or Plaid Accounts and they don’t connect to Zelle or anything to get your money off the card before they charge you fees on top of fees. If I’d have known they were this scandalous I’d have never opened an account because now I’m stuck with only $7 to my name and can’t even afford diapers for my daughter. Evil evil company, they refused to refund or credit me and definitely don’t deserve to be in business after this web of lies.
Response from North OneJun 29, 2022
Hello Shelle,
Thank you for taking the time to leave a review. We are sorry for your frustrations.
All NorthOne customers pay a flat $10 monthly fee. This fee is listed on the homepage of our website, our FAQ, and in the Terms & Conditions agreed upon to open your Account.
We have many live features as well as many that are in the works and set to release in the near future, while we understand you may not need the current ones and have requests for additional ones, the fee structure is based on the use of a NorthOne account.
I can see you have already worked with our team to close your account, but if you need anything else, please do reach out.
NI
Nikki
LOOK WHO'S BACK TO SCAM ME
COMPLETE SCAM. I attempted to open a checking account with this fintech back in 2020 during the beginning of the Pandemic. I came here and saw the reviews. They opened an account and I did not deposit a dime and did not use the account. I complained on this site. They promised to close my account. So what did I get today in my inbox? AN OVERDRAFT NOTIFICATION! How is it that on this very site they promised to close my account but now that the heat is off they crawl back trying to demand money from me? My instinct were right and now I'm contacting Senator Schumer's office and NY Attorney General's office to open an investigation on this criminal racket.
ETA: I just git this:Hello there,
You recently received an overdraft email from us in error. We apologize for any inconvenience this may have caused.
If you have an open NorthOne Account: you can always check your balance by logging into your account on the NorthOne app or website.
Please let us know if you require further information,
The NorthOne Customer Care Team
–
Banking services provided by The Bancorp Bank; Member FDIC.
Response from North OneJun 16, 2022
Hi Nikki,
You recently received an overdraft email from us in error. We apologize for any inconvenience this may have caused. We value you taking the time to voice your concerns and can answer any additional questions you may have if you reach out to our support team directly at [email protected] .
JM
John M.
Steer Clear of this Shady Business!
Based on my experience thus far, NorthOne is shady, at best, and a total fraud, at worst. I signed up thinking this would be a great banking app for my marketing needs. Deposited $50 and a few hours later, they suspended my account. Asked me to provide supporting documentation, which I did. Today, they closed my account with no reason as to why. They haven't responded to my replies, and it appears they're attempting to keep my $50 deposit as there was no mention of returning it to me in their correspondence. I also acquired referral signups but they appear not to be honoring those, either.
Update after NorthOne's reply: I've received this same canned response AFTER I made several attempts to find out why they pulled a "bait and switch" routine. NorthOne has offered nothing new in this canned reply. In fact, they offered even less today. In their replies to me after I repeatedly asked them for an explanation, they refused to give me specifics as to why they closed my account after accepting my deposit and approving my account. They sent me a link to their referral terms/conditions, which they just modified last week to state "you can refer to close, personal friends and family only." Meanwhile, NorthOne advertises their signup/referral bonuses on sites such as Swagbucks, so there's no reason to believe that referring their promotion is something they did not want. What's clear is that NorthOne DID NOT want to honor their signup or referral bonus offerings, as they duped countless people - myself included - into applying for an account and depositing $50, and then suspended and closed the accounts.. Meanwhile, they now have copies of my driver's license, my SSN and other sensitive information.
NorthOne claims to have sent me a check after I repeatedly inquired about it. I asked for proof of this and they have yet to provide me any proof, and I have still not received a check.
Update 11/17/21 - It's been 8 days since NorthOne told me they were sending me a check to refund the $50 I deposited when signing up. I haven't received the check, and I asked about it this morning, to which "Paulie" replied, "we advise that you please review the Account Agreement from here."
Update 5/31/22 - I finally received my check weeks after having to demand it from Northone. I truly believe they would've kept my deposit had I not fought tooth-and-nail to get it back. I also found that my original review back in November was removed, and they've got several suspicious 5-star reviews which I believe are from employees. There's also one 3-star review and their reply encouraged the reviewer to change it to 5-star. Shady and desperate. Despite them seemingly trying to stack the deck with fake 5-star reviews, the 1-star genuine reviews are still coming in on this company's shady business practices.
Based on my experience, I strongly warn against doing business with this awful company.
Update 6/4/22 - The reply they gave to this is the same canned reply they gave on my original review, which they somehow got removed, hence this re-review. I spent weeks going back and forth with them via email. Out of all the people I spoke to, there was only one rep who was actually apologetic over the situation and professional. All the others were as ridiculous as their reply to this review is.
Response from North OneJun 2, 2022
Hi there,
Our sincere apologies for the trouble.
All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships. As stated in the Deposit Account Agreement, the decision to exit your relationship is based on the overall evaluation of your account.
As well, in instances where the Share & Earn referral benefit is not being held to the standards in our Terms & Conditions, the ability to continue with the program may be removed.
You can read more about the Terms & Conditions here: https://help.northone.com/en/articles/4228585-northone-referral-program-terms-conditions.
Should we choose to close an account, any valid funds will be returned once our review has been concluded. I see we did confirm that a check can take up to 30 days to be received. However, if you are waiting longer than this time frame, we ask that you email us to double check the mailing address we had on file for you, or to see if perhaps there was any issue while your check was in transit to you.
We truly are sorry for the trouble here. We can understand the frustrations you are feeling. If there is anything else we can do for you at this time, you can reach us at [email protected].
Thanks again for your continued patience with us,
NorthOne Customer Experience
CO
CYRIL O.
DON’T OPEN ACCOUNT WITH THIS BANK
DON’T OPEN ACCOUNT WITH THIS BANK: THEY HAVE SEIZED AND REFUSED TO SEND THE BALANCE MONEY I HAVE IN MY ACCOUNT AFTER PROMISING THEY WILL SEND IT FOR SEVERAL MONTHS NOW.
0 Star Review:
Someone sent money to pay for one of the cars I was selling. NorthOne seized the money, blocked my account, and asked for so many documents including ID cards from both me and the sender and a selfie of us holding our IDs to our face. It was humiliating but we took the selfies anyways and sent everything they asked for including all documents about the transaction. Yet they closed the account after being so rude and unprofessional in their messages to me. They then said they will email my balance money in the account to me, but it’s been months now and I still haven’t gotten my $3,000 in my account. I need that money desperately and there’s no way I can reach them. This is the worst experience I’ve had with any company.
Response from North OneMay 24, 2022
Hi there,
Thanks so much for taking the time to write us this review. We truly apologize for any trouble caused.
I’ve taken a look at all of our communications with you for context, including our recent emails that took place around 6 days ago.
We are unable to discuss personal account details over Trustpilot for your personal and account security. However, I see that you have reached out to us with some questions about your funds and that our support team has provided you with an update, which you have acknowledged.
We will absolutely continue to keep you posted on any further information we can provide you with.
If you have any other questions at this time, we will happily provide you with as much information as possible.
Thank you for your continued patience and understanding. We really appreciate it.
NorthOne Customer Experience
DM
DrVicki Michelle B.
They are closing my account and not…
They are closing my account and not giving a reason why !!! It is a nonprofit organiztion account !!
Response from North OneMar 16, 2022
Hey there,
Thank you so much for taking the time to leave us a review. We are truly sorry for the trouble.
I've taken a look at your communications with us for context. I see you've been in contact with out support team about this and we apologize that your experience with NorthOne is not what you had hoped for.
For more information, this article on our website may be helpful: https://help.northone.com/en/articles/5879018-what-are-the-unsupported-industries-for-business-accounts
If you have any further questions about this or anything else, please feel free to let us know via email. We are happy to help.
Thanks again for your understanding,
NorthOne Customer Experience
CB
Cecilee B.
A hard pass.
Non-stop run-around, and then they closed my account...banking for an educational nonprofit...without notice or explanation.
Response from North OneMar 3, 2022
Hey there,
We're truly sorry for the inconveience here.
All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships. As stated in the Deposit Account Agreement, the decision to exit your relationship is based on the overall evaluation of your Account.
We understand this may not be the desired outcome, and we do apologize for any inconvenience caused. If we identify that your Account is not a great fit for NorthOne, our aim is make the Account closure process as smooth as possible.
I see you've been in touch with our Customer Experience team already but if you have any further questions or concerns, please feel free to let us know. We're happy to help.
Thanks,
NorthOne Customer Experience
MP
Mun P.
I have had to talk with an attorney and…
I have had to talk with an attorney and file complaint with bbb. They lied to me this company takes people money.
Response from North OneFeb 23, 2022
Hello there,
Thanks so much for reaching out here and our apologies for any frustrations. I’ve taken a look at your case specifically for context.
All financial service companies are required to evaluate their products, services and customers periodically.
As a part of our reviews, we occasionally request identity, business, transaction, or other documentation or information, and we may suspend the Account as part of that process.
I see you have been in touch with our Customer Experience team about this. Once you follow the instructions we have sent you on January 7th, 1:42PM EST, we can proceed with your requests.
If you have any questions at this time, please feel free to respond to the email sent or get in touch with us at [email protected]. We’re happy to help.
Thanks,
NorthOne Customer Experience