North OneReviews of northone.com

Complete scam. I opened a business account with no problem, funded it 2 weeks later and then immediately was asked for more information or the account would be locked. They don’t have a secure way to send additional information and now my account is locked and it is a total joke trying to deal with their horrible customer service. It’s been 3 weeks and I can’t get my money back nor login to my account. Currently trying to get help via BBB. Don’t even think of banking with this fraudulent company. Update to their reply: As I have explained before and as my attachments from my other bank show, there is nothing for my other bank to “respond to” Just ACH my money back or let me have access to my frozen account (3 weeks now) so I can’t move my money out of North One. This is so frustrating that you are holding my money hostage and not taking responsibility.

Don't do it. It is a waste of time. I put in all my information, name, all that. Took 20 to 30 minutes to complete the form. When they ask you for your date of birth, they won't let you type it in. Instead, you have to punch all the way back to your DOB, starting with the date of today. You do all of this and they'll deny you take all your information, then give you a LiLi link.. I wouldn't do it.

This bank sucks! Stay away if you want your funds to clear this year (or this week). They say 3-5 business days. That is a farce! It always takes seven days. There are no five or six-day possibilities. Try Relay Financial. That's where I'm going.

Their incompetence to approve mobile check deposits as it is incredible that a bank like this would take 7 business days to clear funds on a cashiers check from a reputable bank. 01/09/24 I did deposit a Cashiers Check from a reputable bank on 01/04/24, same day was advise via email the check was being processed. Next day was advised that check was approved and that was going to take 48 hours to be cleared, those 48 hours passed and contacted customer service via chat Monday 01/08/24 bank does not a physical office nor a customer service dept, direct phone number where you can call when you need to. Representative on the chat platform inform me the following: "Check are in review for 48 hours and after that they could be released as early as the 3rd day, but this could go up to the maximum of 7 business days. Also, the more checks that are deposited in the Account, along with other factors, this timeline could shorten". Going back and forth with this issue, I had to explain in different ways that 1) This is not a personal check but a Cashiers Ck. and funds had been already verified and withdrawn from clients bank account 2)Check was issued to my company and not an individual, and that my account has never had a returned check nor was to be put on hold as the account isn't red flagged for fraud. Went back and forth again via email with a Rep. that received an email from me where I explained what was going on and he was professional enough to advise that was going to relay this info to the "Check Team' and see if they could do or assist on providing a more in depth explanation or solution to this issue. Never received an email from the Check Team letting me know what was the status of or if there was any possibility of a solution. Bottom line, I was told the Cashiers Check I deposited on January 4th, 2024 before noon, will be available on Thursday 11th, 2024 at the end of the day? I am very disappointed and definitely ready to cancel the account I have with NorthOne. Bank isn't qualified to offer solutions to matters like this one nor offers the level of customer service satisfaction by going the extra mile on trying to resolve customers account concerns/issues/. As a business owner the above showed us that facts speak louder than words!.

I have been in business for almost 30 years, and when I decided to try an online bank which would connect with more of the modern day apps, I found NorthOne. Banking with them was a horrible mistake and I want to warn other businesses about putting your money with them. 1. The first incident happened when they flagged my account for an unknown $1 payment from a Paypal account. They froze my account, which meant no money could come in or out. I was on vacation and it took me days to realize what happened. And it took weeks to get it fixed, because once the bank account was frozen, that sent a chain reaction to our merchant processing, vendors, etc... and the clean up and docs required to get everything going again, was insane. Again, all that happend, was we received $1 from a PayPal account, which was probably verifying our bank account and something we had set in motion. Something that any reasonable bank would have called us, sent a text and email, asking if we knew about the transaction. But not NorthOne, they just shut us down. This was the first incident. 2. The next incident almost a year later, was when I noticed a $48 dollar Burger King charge on a virtual card we had never used. As the owner of a gym, that charge stood out becuase we don't eat there. I notified NorthOne, I verified that it was not us, they verified the virtual card had never been used before, and then they closed our bank account down. They didn't cancel that card, they just closed our account. Which meant we needed a new bank account yesterday, and every vendor, every utility and every payment on auto pay, which is everyone, was suddenly not being paid. If you have ever lost a card you know what a hassle it is to contact and update your new information to everyone. It takes days and hours upon hours of time. Which is why I didn't cancel this bank the first time. Because it is so time consuming to have to start anew. If you are considering this bank, don't. Eventually you will be sorry.

The organization seems to be waiting to close customer's accounts. I paid $10 monthly fee and nothing unusual happened until a support staff asked for proof of business was quite annoying. They closed my account and I can not log in to transfer the balance. What a terrible customer service!

My account had been functioning normally for over a year until someone named Amanda appeared. She requested my business information and subsequently closed my account without any explanation. It's worth noting that the business information I provided was the same as I had previously. I have consistently paid the $10 monthly fee, but they prefer to close the account. I have reached out to Amanda multiple times, but there has been no response from her. She appears rude. How can a financial company operate like this? Finance should be transparent, and I believe this company is rather opaque. Be cautious with Northone.

My Account is apparently being suspended for a .28 cent and 0.9 cent transaction that I did not do. Instead of this company calling me first to discuss the transactions they just froze my account all together. DO NOT COME TO THIS BANK!!!!! They charge you a $15 a month maintenance fee just as long as you're paying this fee they don't bother your account. But if you miss they make up an excuse to close your account. Don't waste your time on this account. So yes please close the account. I will never do business with this bank again. Its one thing to do an account audit but then to ask your consumer to provide all of their customer contracts is completely absurd. Thanks but no thanks. You can close it. I will take my business elsewhere. Arely from NorthOne 3:24 PM (1 hour ago) to me Hello Tiffany, We recently identified that you received or attempted to receive credits in the amounts of $0.28 and $0.09 from Wells Fargo addressed to a third-party individual that is not listed on your Account. As such, we have rejected the ACH transfer and returned it back to the sender. Additionally, we have decided to suspend your Account until an Account review is completed. In order to proceed with unlocking your Account, we need to request some further information: Relationship to the third party Letter from the 3rd party authorizing ACH credits in their name to your Account Copy of the Third-Party's unexpired State ID or Driver’s License. (Front/Back) Please provide a picture of the third-party individual holding the ID document, with the picture and their face clearly visible along with the letter Please attach 2-3 invoices or contracts within the last 3 months from clients or suppliers for services that you have provided All financial service companies are required to evaluate their products, services, and customers periodically. Based on our review, we may choose to discontinue certain products, services, and, in some cases, customer relationships. Please provide all requested information no later than 10/05/2023 to avoid having your NorthOne Account closed.  We appreciate your assistance!  Thank you, The Account Services at NorthOne Inc