Northfield Lines Reviews | Read Customer Reviews of northfieldlines.com

Northfield Lines Reviews | Read Customer Reviews of northfieldlines.com

Northfield Lines reviews

217 approved reviews, newest moderated first

Beth
Feb 20, 2019
Amazing Customer Service!
Our driver Daniel exceeded expectations by anticipating our every need! Would highly recommend him and this company if you are looking for a bus to rent!
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Dale
Feb 20, 2019
Everything was great our drivers were…
Everything was great our drivers were on time friendly and courteous. Thank You
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Abby S.
Feb 6, 2019
No refund! Bus was super late!
My bus was scheduled to pick me up at the airport but it never showed up! My friends and I decided to get an Uber instead. When I tried to get a refund on my bus ticket the next day, they wouldn't give it to me because "it showed up eventually". I don't want to be picked up two hours late! Especially after a long flight!
Response from Northfield LinesFeb 6, 2019
Hi Abbie Again, as we explained on the phone, the bus did show up but you chose not to ride it. YES, we were late. 10" of snow will do that to traffic- ask anyone on the road yesterday. We notified all ticket holders of the delays & provided a link to track your bus.
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Sasha
Jan 23, 2019
Great Customer Service!
Great Customer Service!
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Angie
Jan 17, 2019
Jim was our driver
Jim was our driver, he did great. conditions were very difficult. toilet freezes in the winter
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Chuck
Jan 16, 2019
Best bus company in town
I have been a Northfield Lines customer for many years, using them for both personal and professional events on a wide variety of occasions. I have never been disappointed. Everyone and everything connected with the company, from Pam in Sales to the various drivers we have had, especially Gary who has driven for our annual holiday party the past few years, are truly outstanding and do whatever is needed to make certain that everything goes well and on-time. The equipment, whether a smaller vehicle or a full-size coach, are always spotlessly clean and in top condition. Their prices are very competitive as well, but I wouldn't even consider trying to save a few bucks by going somewhere else; it just wouldn't be worth it.
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Dr
Jan 15, 2019
Overall good with a few hiccups
The reservation process was easy. The night of the driver name I was given changed without notice to the coordinator of the group. Driver was told pick up at 8:30, wasn't there at 8:30 called the number given by the reservation process and it was a different driver. The old driver got a hold of the new driver and they showed u at 8:45pm. Made for a longer night than it needed to be.
Response from Northfield LinesJan 15, 2019
I know, speaking for myself, that hiccups can be annoying- as I am sure this was on the night of your event. Sometimes due to circumstances we cannot control, usually traffic related, we are forced to make last minute changes to make sure we have a vehicle and driver arrive on time. When this happens, we do our best to try to keep everyone up to speed with all of the changes, but in your particular case we were unable to do so and we are sorry.
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jlew
Dec 15, 2018
wedding guest transportation
Staff was easy to work with. Very professional. Chartered a coach bus for our daughters wedding to transport guests to and from our venue. Driver was prompt and professional. Stuck to our predetermined schedule. Would highly recommend.
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