Northfield Lines Reviews | Read Customer Reviews of northfieldlines.com

Northfield Lines Reviews | Read Customer Reviews of northfieldlines.com

Northfield Lines reviews

Showing 3 reviews with 3 stars · Clear filters

JEAN K.
Mar 1, 2019
Anna the organizer was terrific
Anna the organizer was terrific. Got it all planned out for me and gave many choices for our special day. I had told them we would not need the driver to pick up at our second destination before the wedding, and I was wrong we had people waiting for a ride over to the wedding. Jim the driver was able to get over there and rescue the ones waiting, which was awesome. We were able to postpone the wedding till they arrived. I know our end time was midnight, but we still had people needing a ride back to the hotels. Jim I could tell was not happy returning back to the golf course to pick up myself, bride, groom and others. Felt very uncomfortable dealing with the situation I was in, but knew the ones remaining needed transportation. Tipped Jim generously and thanked him. I know the deadline had hit but what do you do if the service was still needed?
Response from Northfield LinesMar 13, 2019
Hi Jean. Sorry for the our delay in responding, but we wanted to have a conversation with Jim to address the concerns you expressed. We are sorry you felt uncomfortable dealing with the situation, as we all know weddings at the end of the evening can be very scrambled. Please know that Jim was not upset with you or for the need of additional transportation that extended your time. We are sorry that this was the impression you felt.
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Dr
Jan 15, 2019
Overall good with a few hiccups
The reservation process was easy. The night of the driver name I was given changed without notice to the coordinator of the group. Driver was told pick up at 8:30, wasn't there at 8:30 called the number given by the reservation process and it was a different driver. The old driver got a hold of the new driver and they showed u at 8:45pm. Made for a longer night than it needed to be.
Response from Northfield LinesJan 15, 2019
I know, speaking for myself, that hiccups can be annoying- as I am sure this was on the night of your event. Sometimes due to circumstances we cannot control, usually traffic related, we are forced to make last minute changes to make sure we have a vehicle and driver arrive on time. When this happens, we do our best to try to keep everyone up to speed with all of the changes, but in your particular case we were unable to do so and we are sorry.
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KT
Apr 17, 2018
Poor Customer Service when i called to…
Poor Customer Service when i called to talk about changing the pickup location, horrible response time when emailed and called about bus driver name, location change etc.
Response from Northfield LinesApr 17, 2018
So sorry to hear this! We really want to make sure that his never happens again. We are a bit confused as to when this occurred? Looking back at your past reservations with us, we found that you did have trips scheduled in both February 2018 and March 2018- both were cancelled. The only other trips we could find were your October 25, 2017 and November 18, 2017. Your October trip was booked the day before (October 24th) and your November trip (which was booked in June) didn't have any changes that you are referencing here. Can you please clarify? If it is easier to call us to discuss, please feel free to do so at 800-944-2190.
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