NorthernreloReviews of northernrelo.com

Watch out for bait and switch pricing involving underestimating the truck space needed, providing too low cubic footage «binding» space estimates that are increased at the time of loading, leaving customers forced to pay for additional space they were unaware of. This is how the company secures its payment which they take up front, leaving the customer to deal with the additional cost at the time of the move. They also leave customer to believe that the delivery can be scheduled at a specific date which is not true. The moving company can choose to delay the move-in date with up to 30 days to facilitate its schedule. Predatory business practices customers should be aware of before signing their company’s contract.

I’d give a zero if I could. Horrible company, price baiting, inconsistent information, and lack of accountability. DO NOT USE THIS COMPANY! they promise one thing and deliver another. They did not gather all of my items as promised and costed me additional time, money and labor to have all of my items moved.

I had an extremely troubling experience with Northern Relocation, LLC and the mover they dispatched. On moving day, the mover suddenly claimed the shipment was “too large” and that there was insufficient space—only to reverse that position if I paid additional money. This felt like a classic bait-and-switch. The mover also contradicted representations made at booking regarding cubic footage and box volume, claiming that “45 medium boxes” did not correlate to space, despite earlier assurances to the contrary. Even after removing substantial items (bed frame, table, club chair, plant stand), the price dropped by only $250, which bore no reasonable relationship to the reduced load. The mover repeatedly characterized the shipment as unusually large to justify higher charges, yet completed loading in approximately 30 minutes—calling those claims into serious question. I was also subjected to arbitrary decisions about what items could or could not be loaded based on alleged space constraints, only for those decisions to be reversed later without explanation. When I raised concerns, Northern Relocation refused to intervene and instead told me to negotiate directly with the mover, despite the clear imbalance of power. Customer service was dismissive and unprofessional. I was told I could cancel (losing my deposit) but warned it would be “difficult” to find another mover, which felt coercive. I was also misled regarding support availability. A representative gave me his direct contact and assured me he would assist if issues arose, yet he became unreachable. Customer service provided inconsistent and false explanations about why I could not speak with him. To date, I have not been given any delivery timeline, and calls/messages to the mover have gone unanswered. Additionally, although the contract states one flight of stairs is included, I was charged $75 per additional trip on a single-flight staircase—an undisclosed and deceptive interpretation. I don't see how any reasonable interpretation of "one flight of stairs" would mean a single trip up a flight of stairs, much less a subsequent $75 charge per trip. I would strongly caution others before using this company.

The company personnel quoted a price of $5,875 to move the items in my four bedroom home from California to Idaho. A few weeks before the move I was told to give an inventory. After this inventory the price went up to $11, 758! After numerous questions I came to find out that our items are taken to a warehouse and placed in another truck with other peoples items. They also have you choose two days for pickup and don't bother to contact you to let you know when they are coming until they are actually coming. All your items are shoved into a truck from the top to the bottom. Upon delivery, our couch leg was busted, our tall lamps ruined, chairs and wood furniture gauged or broken, and several plastic bins were cracked because of the amount of weight placed on them. I sent pictures of the broken items to several people I contacted about the damages,nobody has responded.

You often hear people say that they wish they could rate zero stars. I wish I could rate a negative stars. If I could some advice it would be this: 1. READ YOUR RIGHTS AND RESPONSIBILITIES before signing anything. 2. Make sure your estimate is binding. 3. Make sure you have a set delivery date in writing. I can’t tell you enough how much stress an and anxiety this move has been and it isn’t over yet. They still have my items and have not told me when to expect my things. I suppose I will have to spend my holidays in my new home and in a brand new city with no furniture and sleeping in an air mattress. DAVE will low ball you to get you to sign a contract. Then they will hold your deposit hostage and then PERRY will add more fees and costs and tell you you can’t get your deposit back. This is not true. You can, you may have to pay a small percentage but you can. They will pick up and charge you more once your things are on their truck and will hold them hostage till you pay. Then they will drive away with all your belongings and not answer the phone to tell you when they plan to bring them back. You will call and call till your finger fall off but will get no answer because your name shows up when you call. And if you’re lucky like my friend was the will charge you yet more money to take your things into your new home. You can believe me or you can learn for yourself like I did and my friend did. We had two moves. She was leaving and I was moving in. I’m waiting to see how long this will take. She has finally gotten her things and was charged another $400 to take the inside, but so far I have no delivery date and no answer when I call. I’ll keep you posted. I will update my review and let you all know how it turns out. Litigation is not off the table for me yet. Waiting to see.

If I could give zero I would. Scammers, rude, no follow-up and literally the worst company I have ever worked with. They have no accountability and are refusing to help get out belongings moved from the storage warehouse they stranded them in to the final destination. DO NOT USE THEM FOR ANYTHING>

Don’t walk away from this company. They will quote you a price and then double it when it’s actual moving time. Lack of communication once deposit is made is horrible. It was a nightmare. I paid 4 different moving companies that Northern send. Contacted the BBB and Northern is not an accredited business but really didn’t help me at all. Buyer beware.

Hard to believe this place is still scamming people. AVOID!!!