Christina L.
I believe this store is a scam
I believe this store is a scam. They advertise that the shoes are made in Italy, with a business address in NY, yet the shoes are shipped from China. I filed a dispute with my credit card company after discovering this, which honored my claim. Northend did not respond to my emails. Later, I received an email from a suspicious gmail address asking me to email Northend my credit card information for them to issue a refund and then withdraw my dispute. I did not respond. After that, I received an email from a fake PayPal email address (@icloud.com) claiming that a refund was issued to my PayPal account (I did not pay with PayPal). I don't even know what to think. Super Suspicious.
Response from Northend BeautyMar 4, 2025
I’m really sorry to hear about your experience, and I completely understand how frustrating and concerning this must be for you. This is not the experience we want any customer to have, and we deeply apologize for the confusion and lack of communication. We take your concerns seriously and will investigate this issue further. Please don’t hesitate to reach out to our official customer service team directly so we can work on resolving this situation properly. We appreciate your feedback and are committed to addressing your concerns as quickly as possible.