Northend BeautyReviews of northend.shop

I strongly recommend not buying anything from this company. I ordered 2 pair of shoes because I'm in between sizes. Neither pair fit so I reached out to Northend to start my return authorization request. I received an email back stating I needed to provide proof of purchase and pictures of the shoes to verify they were in new condition. I emailed that information to Northend on February 24, 2025. I have not heard back from Northend but it should not take weeks to receive a return authorization. I feel like this company is deliberately stalling so that I'm out of my 30 day return window. Very disappointing experience. I am resorting to disputing the charge with my credit card company

It's clear from multiple reviews that this is NOT a company you want to do business with, wish I had read the reviews before I ordered. I rarely give reviews, but with this one I feel that people should know what to expect. It was a new company for me. The shoes I received were only OK quality and took a long time to get here. The fit was not as described - way too narrow for my feet, didn't even cover the little toes. As said in other reviews, I could not get ahold of anyone for many days to start return process as the email address they have on website and on order email is WRONG and there is NO phone number for the business! After a few non-deliverable emails, I accidentally stumbled on a different email address somewhere online, not on their website. I wonder if it's purposeful, to let your 30-day return window run out. Then, they respond to emails once a day, typically in the evening hours. They have requirements to provide photos of shoes as proof, as if I was ever able to wear them, approve your return, and you will have to pay for return shipping on top of that. All-in-all, not worth either their product or your experience! Go to Amazon for superior product and definitely superior service! Their correct email address for the record is: info.northendshop @ gmail.com

Actually I have not received my shoes and have gotten very little information about my order. I would give this company zero stars and I would like a refund!!!

I never got my shoes! Nor did I get a refund. All I got was miscommunication. One day “your shoes shipped”. The next day, “your order was canceled”. I will never buy from this company again!

This is a scam. Working with PayPal to get my money back. Ridiculous.

The shoes I received were the wrong color and did not fit. I have attempted to contact Northend everyday for a week in order to return them. I have had no response from them.

I don’t have my new shoes! I don’t even have a tracking number that works. I want a refund now because I have waited for a full month for this order! Buyer beware!

I won't be buying with you in the future, it's been over a month but I still haven't received my purchase without Notice,