Northend BeautyReviews of northend.shop

I am still waiting for my shoes.

Buying from this company was a huge mistake. I feel like I just threw away my money. The shoes don’t fit and do not look like they did on the website. I have reached out twice in three weeks to initiate a return and have heard nothing back. Do yourself a favor and buy your shoes from a company that you recognize. I regret this purchase.

Terrible experience … I am still waiting on authorization to return my order. Keep telling me the manager has to approve it and it’s been 2 weeks. I would not order from them because you will not be able to return it. They give you the run around hoping you give up! Poor customer service

Ordered Feb 5th received email items out of stock - asked for a refund third week of February as of March 15, 2025 still no shoes and no refund just emails saying my request is being reviewed - 5 weeks later just frustrated and disappointed

Very uncomfortable shoe. The back rises up so high that you cannot walk in them. Will not buy again

was sent the wrong shoes and customer service is slow to correct mistake, even has rules that the customer has to pay for return shipment. Nice product from China but don't try to return anything.

I finally got the boots that I ordered! They were not leather as stated in the ad. They are cloth maybe worth 20.00 at most The company doesn't get back when emailed. Such a scam!!!

BUYER BEWARE!!!! Well I should have gone to their website page before placing my order with this company - Northend shop. I only saw the reviews on their sales page. I ordered two cozy looking slippers and paid $107.94 to which I immediately received a confirmation of my order. All’s good so far. A few days later I received a message from Northend shop confirming delivery of a gift card they allegedly sent to me. Never got it. A couple days later, I received an order shipment notice. A few days later I received notice that my slippers were out of stock and that was it!!! I followed up multiple times and consistently received an automatic response stating that they’re looking into my matter. Meanwhile, I receive daily emails requesting my review of the items I ordered. After several more weeks passed, I finally requested a full refund for my order and everything went blank except for the constant emails requesting my review. Also, mysteriously, all of my previous emails regarding this transaction disappeared. Good thing I took pictures of my order confirmations reflecting my order number, etc. Wow! Cannot believe this company’s dubious tactics. So I contacted my bank and the amount of my order has been credited back to my credit card. It is unfortunate that some companies operate in this most unsavory fashion. Northend shop has a fancy website and perhaps their resources would be better dedicated toward enhanced customer service rather than a fancy website design. I am happy I received my money back from my good bank and will look elsewhere for some nice slippers while the weather is still coolish.