Northend BeautyReviews of northend.shop

These shoes were not the quality or fit that I expected. I could not wear them and have been trying to get information on how to return and get a refund. I have sent 3 inquiries but have not received any response. This just makes me feel that they are ignoring and have no intention of contacting me.

This is the worst company I have ever dealt with. The product feels like plastic shoes I would get for 2 dollars on the street. They are awful. I have been trying to return them for 3 months now. Customer service takes weeks to respond, IF, they respond at all. Terrible!

Dont waste your money! If I could give zero stars I would. Its a poor quality product and the worst customer service I have ever experienced. They are making it impossible to do a return just to keep my money eventhough the shoes dont fit me well. Its like a scam. Honestly, be careful. I would never buy from Northend ever again

Return policy is a lie. Wish I read these reviews sooner! I've been trying to return the shoes because they are uncomfortable and not well made, but first they tried to convince me to exchange them, and then said they would escalate my request to "management." Now they are not responding to my emails and there is no other way to contact them. What a scam! Do not buy here.

Unfortunately I had a very terrible experience and would not recommend these shoes unless you don't mind very low quality shoes at a high price. I paid $60 for shoes that were worth $15 and when I tried to return them, it has taken over a month to get the request moved forward. They finally said they would move forward with an exchange, which was not what I asked for, so now I am still waiting to get the return finalized. I requested the return 2 months ago now and still haven't been able to return them to get my money back.

I have been waiting for 1 full month to receive a shipping label for a very straightforward return from Northend shop. The shoes I ordered did not fit well and were never worn and within the return window, I was told to submit photos of the shoes which I did. For a month now, they tell me that their management is reviewing the return request. There is no phone number listed on the website to call or complain. This store seems to have some scam going where they say they allow returns but do certainly have not honored that. Buyer beware! I will never be purchasing from this store again and want others to know what a scam this store is running.

I received the item and the quality is awful and they came crushed due to packaging. I have been trying to return these for three weeks and every time I follow up I get our manager is reviewing return. They won't give a number to call.

Terrible experience still waiting on a “return authorization”. Heels were literally shipped from China, arrived with frayed stitching and they slipped and slid over my feet. Contacted same day and company email bounced back with Non sender. Finally got a hold of someone via email and they inquired about what size I’d like to exchange to. I specified I wanted to return & get a refund since quality isn’t worth an exchange. Still waiting on What address I’ll have to ship these back to AT my Own expense. I bought from this company because they claimed they were based out of New York. This is an ongoing headache and I was purchasing these as my wedding heels. Read all the fine print before you consider purchasing from this company.