Northend BeautyReviews of northend.shop

I ordered 2 pair of the Dana dress shoe. One pair in black and one pair in pink. On June 6, 2025 I received 3 identical pair of black shoes. I emailed the company and they want me to keep the shoes and choose a different pair. Why? The shoes were crushed as the 3 pair were compressed by a thin bubble-wrapped envelope. I have a tracking number from China and once it reached the US one from the United States Postal Service. The shoes didn't fit, and there was no kind of orthopedic footbed in them whatsoever and who knows what kind of flimsy faux material they are made of. I have sent several emails in regard to requesting a return authorization number and address to send them back along with a demand for my credit card to be refunded. I have received one email in response that says they will have to check with their manager. There were also three charges posted to my credit card. I will be filing a dispute with my credit card company as well as the BBB. Don't waste your time with this company. It's not worth it. They don't even deserve the 1 star rating!

Shoes were out of shape due to being shipped without a box. The insole detached after 3hrs of wear. They’re extremely loose but don’t fit standard insoles?! These say they’re orthotic but there’s no support in the shoe insole?! Received pkg on June 9, 2025.

I ordered a pair of shoes for a wedding that I am in and received 4 pairs of the same shoes, all at different prices, totally almost $200. I have cancelled the other 3 pair of shoes and I have already received the second pair. I need to return them but was waiting to make sure the others didn't arrive before I send them back. Besides that, they are too big. I take a size 7 and these are not a true 7.

They arrived too late and were too loose. I received no response to my request to return them. The return policy is a scam

Are you kidding me? The so-called orthopedic, arch support shoe was nothing of the sort.

So disappointed in my 1st time experience. I've been scammed unfortunately.I've shopped online for many years and do not like leaving negative reviews,especially 1 star ones,but sadly this company gets one of my super rare 1 star reviews. My experience was exactly the same as the recent negative reviews! I spent $80 on my first purchase from them and received the complete opposite quality of product then was advertised. Poorly made shoes, poor packaging, poor customer service. Don't believe in the advertisement for comfortable,orthopedic heels from Northend.... Complain to your credit card companies to get your money back because sadly, this company doesn't have good customer service and who knows if they honor their return,refund policy at all.

I needed dress heels for a wedding. I ordered the shoes 3 weeks prior and got them two days before the out-of-town wedding. Upon opening the package, I noticed the stitching had come undone on the left shoe near the top corner by the zipper. I never even put them on before the strap, not sewn in, came undone and was unwearable. I have bunion surgery that needs to be fixed, so it is not easy to just run out and buy another pair. Now what do I do???? No shoes for that weekend's wedding. This is my first purchase, and I am incredibly disappointed! I ended up sewing them up and praying they would not break during the wedding. The shoes were made of a weird, cheap material, but the style was fine. After reviewing my issue, I was told they would get back to me, still no response.......

Awful awful awful company, product, service and customer service. I bought a pair of women’s heels that are literally made of some cheap weird cardboard type material and are saggy around the ankle strap so you can hear the sound of paper against your skin. I also bought a pair of men’s tennis shoes. The material is a bit higher quality but they might as well be clown shoes. They are so wide that no normal sized man could wear these. They were over a month for delivery and I have been waiting for weeks to return them because you have to have “permission” to return things to this company apparently. AWFUL.