Northend BeautyReviews of northend.shop

They sent wrong size shoes been sending emails for weeks zero response to resolve this! It’s a total scam do not buy!!!! I’m going to take other action at this point! I will never order again except from a trusted retailer! Hard earned money out the door!!! Should not be 1 star!

HORRIBLE! SCAM! Do not buy! Wish I had read the "real" reviews first. Offer 60 day "no questions asked" return policy and then continue to send the same auto reply email. Googling the addresses in CO and NY, they look fake as if maybe shipping centers or PO Box locations. And yes, sized incorrectly as well. Just don't!

Like all the reviews I just read, TERRIBLE EXPERIENCE. Buyer beware! The shoes were $50.00+ so I thought that was reasonable for orthopedic type heels. They appeared slightly different than the picture and didn't feel good at all. I emailed and asked for a refund. They said "keep the shoes. We will send you the right ones". That was my first red flag. Never again ....lesson learned. I don't even want to give one star.

Really bad company. The ads make the shoes look, good the description says that they are stylish & have good support. They have free shipping & say something like "full refund" or "money back guarantee." *BUT* The shoes are very cheaply made, they are about one size too small (so, not true to size). I was very disappointed. I wanted to return them for a refund... HOWEVER, when I contacted them, they said that their "warehouse is in Italy," so, although they give you free shipping when you buy from them, if you want to return something, and *if* they agree that you deserve a refund, then you have to Pay for Shipping... TO ITALY! I'm in the US. And they show their mailing address as being in Denver, Colorado. I checked all this ahead of time, so was shocked to find out you had to ship returns to Italy. Very disappointing!

Worst customer service ever!!! I inadvertently ordered 2 pairs of the same shoe and immediately tried to cancel……. Too late. When I went to customer support they said it would be easier to get another pair……..‘I said ok but was told I had to send the shoes to China….. it would have cost too much…… they have a store in Denver but no go ! They are not customer friendly !!!!!!

Less than zero. WORST COMPANY EVER.. Ordered shoes in March, got the wrong size, requested a refund immediately, sent images of the shoes to prove they have not been worn. They just say we are looking into this matter, so far nothing has been done and it's september. They are trying to wait me out, but I won't give up.

Do not order shoes, they do not honor their return policy, I sent them pics they requested almost 4 months ago they tell me to please be patient! I will never get my money back

Ordered shoes which did not fit. Requested exchange. Can only email to exchange. Kept getting response "checking with warehouse" regarding my request to exchange. Then requested flat return and refund after a week of intermittent response of "checking warehouse" message. Now I am hearing I have to ship back to China for exchange or return--"will be expensive". I don't trust them at all. Buyer BEWARE!