Leona
Absolute nightmare
Absolute nightmare. Moving cross-country is already stressful, but this made it exponentially worse! A few nice individuals seemed to do their best, but to no avail. North Atlantic Van Lines contracted with Petra Pro Movers (NJ) to do our actual cross-country move. We are usually do-it-ourselfers, but it seemed like it would cost about the same to hire them as it would to do it ourselves, including hiring friends to drive. Boy, were we wrong! 1. We super-carefully packed and stacked our stuff, so our estimate would be very accurate. We got a quote and then they DOUBLED it on the day of the move, saying we had so much more than we said. Untrue. We re-measured the load in their truck when it arrived and we were right. They took some off the total, but we still paid MUCH more than the original quote. 2. NUMEROUS times I spoke to various people on the phone to arrange pick-up dates and drop-off dates and NUMEROUS times they got it wrong and we had to scramble to make it work. 3. They were not careful with our things. They broke and damaged MANY pieces of antique furniture and tools (>10) and tossed boxes around. Contrary to what they promised, they DID NOT disassemble and reassemble furniture, nor did they wrap it carefully in blankets. 4. Despite promising that they would take boxes from anywhere in our house and deliver them to the appropriate room when we arrived, they refused to take anything up any stairs at all without charging per item per stair in addition to the total. In fact, we are lucky they didn't leave our items outside. We had to convince them to carry them to the mudrooms on the outside of the house. 5. They seem to have no method for claiming damages, so we have received NOTHING for all the problems. Do yourself a favor and steer clear of both companies!!
Response from North Atlantic Van LinesApr 21, 2025
Thank you for sharing your feedback. We're sorry to hear you were dissatisfied with your experience that you had with us 7 months ago. To clarify, your move was booked the day before you needed to be picked up and we did our best to accommodate your requested timeline. We understand that moving can be stressful, but it's important to note that we relied on the container you packed, measured and then unpacked yourself and the information you provided, which unfortunately turned out to be inaccurate. Because we weren’t involved in the packing or inventory process, we had limited ability to verify the contents, which impacted the outcome. For insurance purposes, carriers are not permitted to reassemble anything that you already disassembled yourself. We always encourage customers to provide detailed, accurate inventories to ensure a smooth delivery process. In the past 7 months, we never received any claim that pieces were damaged. Perhaps, you contacted the carrier and filed a claim with them. In response to pick up and delivery dates, as mentioned before you changed dates several times. You booked the day before your pickup date. then at pickup, gave a first available delivery day which the carrier drove 3600 miles to make sure it arrived on time then stated you were not available. We really did try out best to accommodate you and your families needs and wants. So this review is of shock since this is the first time we are hearing any feedback. We appreciate the opportunity to serve you and hope this provides some clarity around the situation.