North American BancardReviews of northamericanbancard.com

We own a small business and have been with this company for a few years, but they keep charging us for all these hidden fees. One fee we tried to cancel back in January, when we called they said to go online to cancel. We called them yesterday and they said they had no record of a call or a request to cancel and that they could only refund us for the past 3 months of the fees for that. When we asked about the other fees they said each one was supposed to be there for a reason though the person I talked to was confused about what some of the fees even were. Terrible customer service.

We had been a long time client of NABC but after years of terrible service we switched. I called to let them know we were switching services and I needed to mail the terminals back. The CCR I spoke with gave me all the information on how to mail the terminals back, the address and the phone number to put on the fed ex label. This was in June 2018. In February 2020 I receive a statement from them. I called to find out why and they state our service had never been cancelled. I confirm with them that we had not had a batch since June 2018 and they agreed. They cancelled the service. Another 6 months later, August 2020, we get a letter that we are in collections for over $2000 because the terminals were never returned. I sent the fed ex receipt and they say this is not good enough since the tracking number no longer works and they cannot prove the terminals were delivered. According to their contract we had 10 days to return them from the cancellation of the service, I replied that they were sent back years ago and they said its our fault, that the terminals are now considered lost and we must pay for them... Absolutely Unbelievable.

Two months ago we received a settlement report from a NABANCARD approved and supported terminal for over 1,000 transactions for a settlement of over $50,000. To date, NABANCARD has been unable to account for either the settlement amount or the financial information for the 1,000+ transactions represented in the settlement. Neither the customer service representatives, or the unnamed folks on the "back office leadership" team have been able to provide any answers. Our last email communication sent almost two weeks ago has received no response. At this point, with the lack of disclosure and willingness to provide information on the part of NABANCARD, we're left wondering if we or our customers have been the victims of some sort of data breach. Avoid at all costs.

Stay away from these crooks...the worst company ever. If you do have an account with them and try to close it make sure you check your bank statements. they will slip fees and service charges, In my case a year and a half later, and not once but a few times. It is almost impossible to get your money back. How they are still in business eludes me. Returning the equipment is a nightmare and they try and charge you $895.00 for equipment that is worthless They are not even worthy of one star!!!!

Unbelievably Terrible. As other reviewers have stated, North American Bancard and its charlatan partners Sekure are the WORST. Sekure and specifically rep Vibeke "Vee" Pederson used the most aggressive tactics I've experienced in awhile to solicit my business, and while I was incredibly skeptical (due to a previous bad experience with Sage Payments) and demanded everything in writing as well as thoroughly read my documents, she still promised some things verbally and in emails, that later she denied and refused to honor (of course after I'd signed my contract). She completely blocked further contact, and later I was charged fees that were NOT in my original documents nor agreed to. Moving on after Sekure (who seems to just be middle/brokers for the sales process), North American Bancard has fairly good responsiveness and ease of use overall when I have a technical issue, however their fee structure, opacity of contract, and refusal to reverse fees that were accidentally charged is completely unacceptable. I (again) IN WRITING and even on a recorded phone call have proof that I DECLINED their auto-enrollment for their PaymentsHub paid service option (as they require), yet they charged me for almost a year and refused to refund me those fees, even to this day. One of my reps even had the audacity to use the reason that it was because I contacted them a lot to correct billing errors on their part and didn't deserve a refund. STAY FAR, FAR, FAR, FAR, FAR AWAY FROM SEKURE AND NORTH AMERICAN BANCARD. PERIOD.

This company is a fraud. We cancelled this account last year and now they are saying we owed them for terminals that we sent them since last year. This is ridiculous and unfair to our company, we haven't have this company for almost 5 years. Carolina Baking company.

MID2115842 TMS# 10885192 8 years i've been with this service and never a problem that took this long. 10 days an no analyst has looked at my bank statements yet, i continue to get the same excuse everyday i call for an update, on 11/13, 11/14 and 11/15. I was told on 11/14 an even assured i would have an update on 11/15. still nothing just the same excuses i cannot be in business with a company that continues to do this. i will post this complaint daily on every social media page, review site, blog, news, bbb, anything until i receive a phone call, an apology and my funds, I will not process another payment with you folks. -T. Shaw

Scammers. I signed up with Authorize.net, and was never told ANYTHING about "bancard". I never gave "bancard" my bank account information, and certainly never authorized debit's from my account. I have never received ANY statements from them, either by mail or by email. They were charging me a monthly "non-compliance" fee, although I was NEVER notified about being in "non-compliance". They point the finger at "authorize.net" not setting up a "bancard" online account so I could go and GET my statements. So over the last year, even though i have not used their services AT ALL since Jan of 2019, they've been stealing money from my account without ever notifying me. Somewhere in the neighborhood of $1000. Legal scammers.....stay away if you're smart. Square!