North American BancardReviews of northamericanbancard.com

Worst company ever, I have never worked with them neither did any business they have changed me $819.40 for early termination and $804.00 for a small card processor which I didn’t even ask for it.

This company is a total scam. The company does not stand behind what their employees promise. My account was opened incorrectly and despite having written confirmation of their error they have still reported negative information on my credit. BEWARE!!

sold our business in 2021 said i would get an email on instructions to send back the terminal . That email never came I never heard from them so i assumed they didnt want it back since it was from 2016 4 months later i threw it out Then 10 months later they call me and start hounding me foe 915.00 bad bad company

I had used this company for 10 years. Went to return equipment credit card terminals and they never sent me email where to return it. So called one month later still they would not give me information where to send return equipment. Called 4 month later Jan 2021 they gave me an address returned equipment. Now May 2021 they send me a bill stating they did not receive equipment. When I called with tracking number. They say that I was out of original window to return september 2020. So now want to charge me beware they are losing business and try to get money out of you someway. Suggest go to SQUARE BETTER EXPERIENCE AND NO EQUIPMENT TO RETURN.

Today I want to share the frustrating experience that I have with North American Bancard. I was contacted by a North American Bancard agent back in 2019 for a better rate for the merchant credit card. At first, the rate was good, but later on, it was so so (not worth the switch), but I still stayed with her. Her name is Nya, phone number is 626-272-4929. She had been nice until the pandemic hit us hard. we are doing nails salon. I could not afford the rent anymore so I gave up on the business. So in December 2020, I texted/called her to cancel the merchant service. She never responded since then. So I had to call the North American Bancard customer service to cancel it myself. It was supposed to be done by my agent Nya. And They were able to close my account and told me to wait for instructions on how to return the machine back to them via email. I have been waiting since December 2020 for the instruction to come, but I never saw it in my email. And recently I kept receiving emails from North American Bancard about the invoices. I was worried so I called them today 05/13/2021 to find out that I did not return the little machine and they are charging me $980 !!! They even sent me to the collection department! I explained it to them that I did not receive any instruction from them via email nor phone calls. The agent has not responded since then. So I did not know where to send it to. I called customer service around 9:00 AM on 05/13/2021 to talked to Anna but she could not help me at all. I told them that I have no use of the equipment whatsoever (since I closed the business). And I have been keeping the little machine with me all the time. What is the point of keeping it if I do not use it? I would have not kept it with me if I had received the instruction. So basically, the agent was very sweet when we were still in business, but not anymore after I told her that I had to close the business. Customer service is trying to get everything that can instead of helping me to return the equipment. They are trying to get $980 for the card swiper machine. Tien Huynh 8583806599 Merchant ID: 3130031810353 Name: HAPPINESS NAILS ⋅

my name is Fred Green this company is a fraud and a scheme too defraud you do not do business with them and if you have you may want to find a way to contact an attorney and let's get a class action lawsuit together and get rid of them they are doing people wrong! they are misleading and they flat out why it all sounds very good till you find out who they're setting you up with they are a rip-off

TOTAL, ABSOLUTE, COMPLETE RIPOFF. Their sales agent, Amie Hobock, told us that there would be no charges unless someone used it to pay their rent, in which case all charges would be charged to the tenant. NO ONE EVER DID, and in the few instances where we tried to use their equipment. IT NEVER WORKED. So we assumed we were not being charged. I figured that Ms. Hobock would eventually pick up the equipment. Now I know why. THEY LIED TO US when they said there were no charges to us. THESE CROOKS WERE SIPHONING OFF CHARGES FOR TWO MACHINES even though we had only one that NEVER WORKED. If you enjoy being ripped off by crooks and thieves, North American Bancard is for you!

Where do I begin. This is hands down the WORSE merchant processor i've ever dealt with in my 15+ years in business. Currently, they've been holding nearly $3,000 of my money and are refusing to release the funds. Even after sending in all the required information and they still refuse to release my money. This has been going on for nearly 2 weeks and as of today, they STILL have refused to release my money. The "analyst" handling my account has been the worse person i've ever dealt with. They claim that she will be in at 1pm ever day and that they will mark it as urgent, i'll add all the team leads, i'll add her backup. With all of those people added to an email you would expect that a return message or an update, but no I get nothing. I have to call in EVERYDAY to get it myself. They sent my account to collections for a piece of equipment that I NEVER requested and NEVER received. I was never even sent a tracking number for this "equipment". They were trying to debit my account for things I didn't receive and for things I NEVER authorized them to charge me for, nor that I requested the equipment. Please understand that this company is terrible. Their customer service is non-existent, they come up with excuses EVERYDAY as to why they can't release your money. DO NOT do business with this company. My previous merchant processor had terrible customer service, but at least I got my money. This company has terrible customer service and steal your money, so don't deal with them.