North American BancardReviews of northamericanbancard.com

If I can give them a zero star, I would. After submitting a bunch of documents from our Company, including a copy of a voided business check and 3 months bank account statements, they declined our application, based on our Credit Score. If we were buying a car or a home, probably a credit score is needed, we are not buying anything from them. I honestly think North American Bankcard is a big waste of time.

$915 to collection for a returned terminal. Something other processor don't want it back. Glad to find another review with the exact same motive as mine. Told me that will send instruction and address to return the terminal. Never did. Turned out they faxed it something they never did before. So I finally sent the terminal back and they STILL send me to collection for 915. I complaint to the AG of FL and MI. I am looking for a lawyer to explore this further as this seem to be their tactic to steal from their customer ONE last time.

Overall they seem to be nice people. The office is just so small that it's hard to communicate efficiently. If 1 of the maybe 4 or 5 people who work there is not in the office the day you try to call, it seems that no much can get done. Good luck if the account rep is out sick, because no-one else in the office will be able to assist you with your problem/issue/whatever. Don't believe the sales person. Read your 4 YEAR CONTRACT for yourself. I was promised next day funding - DIDN'T HAPPEN Was promised a lower rate that I got They were extremely clumsy with bank account information. I reached out to Atrium to change/update my bank account information before I ran 2 large transactions. I was given confirmation that my account was updated so I ran the transactions. After 2 additional days after my money was suppose to hit, I called to see what the problem was AND THEY HAD NO IDEA WHY OR WHERE MY MONEY WAS. After 2 days of Looking for my money I suggested that maybe the account didn't get switched and maybe the money was sent to a closed bank account. The account was never updated and my transactions were sent to closed account and my funds were held. Now a full week has passed by and my funds are still being held. They finally "update" my account, and STILL NOTHING. Turnes out when they updated my account they put the routing number in the account number space, and the account number into the routing number space (SMH) Now my money is being held by the parent company's risk department. 14 days later I finally get my deposits. Throughout this whole stressful ordeal I was the one who had to reach out everyday. And of course I had to wait for the 1 person in the office to get into work before I could get any type of actual assistance. This whole ordeal was completely mishandled so much I called to cancel. BUT I didn't realize I signed a 4 YEAR CONTRACT. (should have read the fine print) Overall I do believe they mean well. Their company is just WAY TOO SMALL. If you are a small small small business just starting out and the money you process through atrium is "just because" money, and you want to support other small businesses... Then go for it I guess. The fees, the 4 YEAR CONTRACT, the "promises" and the lack of real time customer/vendor support... not worth it for me.

Things were going fine until our account was terminated without any intelligent explanation. From what I gathered was that we were onboarded by a rep that wrote business for some bad accounts that committed fraud. I think it is bad business to terminate accounts based on the relationship without a thorough investigation. I don't plan to do business with them again nor refer business to them. Other solutions don't come with the drama if you are a merchant.

The first guy we talked to - "Jap" - was polite and promised that he would connect us to the "Risk Department" and call us back the next day at 4:30 EDT. He did call back, but an hour late and we rearranged our schedules to do that. We spoke with another agent who had so much background noise on her end that she could hardly hear us. They never resolved our issue. I suspect that she was not in the US. They never sent us any information about the fake merchant account that was alleged to have run up a $5000+ debt that they sent to collections at Southwest Recovery Services. Why do I say fake merchant account? Because we never had any merchant accounts for the business that they cited. Ever. And my husband's ID was stolen and this has happened to him before. Unfortunately, they dinged his Equifax report with the made up debt going to collections. I have filed an investigation report with Equifax and we've had our personal credit frozen for years. It will work out, but they are a scam and it will take our time and energy to resolve. Several of the 5-star ratings have poor english and I suspect that those are plants from the company since most of them have just one review submitted to Trustpilot.

This shady company is claiming our company owes them money when they literally did not process a single transaction for us. Somehow they're connected to another payment processor we started to use, but also didn't process a single transaction for us. Never heard of them until they sent a bill via email. No details, just a random amount they claim we owe.

First of all in 2018 they started to take out huge amounts of money for fees. I signed up because a friend of a friend told me I could save money and when he called he got some of the money back for me. I canceled in 2018 and this year they told me I needed to pay them $700 which I did for fees that were part of the cancellation process. Today they sent me another email from their collection agency telling me I owe them another $251. I am going to hire a lawyer tomorrow to get my account closed. This is ridiculous. What they’ll do is report you to the credit agency and run your credit. Beware very bad company!

we had an account that was closed in 2018. after that point the continued to charge monthly fees after the cancellation. we were unaware of the charges until we saw that we had as debt collection on our credit score. we responded to the collection agency by certified mail disputing the debt. we didnt hear anything. a month later we contacted North American Bancard and was able to verify that our account was closed and an internal error caused the billing. They sent us a screen shot of the information. we then emailed the info to the collection agency with still no results. we again called North American Bancard to dispute the claim and was sent to a managers voice mail. We called back again to be transferred to another person in collections that said she could fix it and would send an email to confirm. Still nothing showed up I went from a 800 credit score down to low 600's and they could care less to fix this in a timely manner. I strongly encourage people to find other measures to conduct business transactions. Allan Dube