North American BancardReviews of northamericanbancard.com

I attempted to open a merchant processing account on May 31, 2024 a the insistence of their business partner, Sekure Payment Experts. Our partner contact - Ross Taylor - indicated that I would receive “Friend and Family” pricing, and he’d personally have the account approved. I placed the application via his “best sales rep” Brittany Bedard. On Monday June 3, 2024 I received an onboarding text asking for copies of my ID and photographs of myself. I complied and then was sent an email stating that the account was denied due to information from Experian, Equifax, and TransUnion. A string of phone calls were made to North American Bancard’s “Small Business Underwriting” group who told me that they simply needed to verify me based on the fraud alert telephone number on the account. While I complied with their request multiple times, the account still stayed declined - despite “the department director” saying they would open it. When discussing this matter with Ross Taylor he became agitated that I would reach out to North American Bancard directly - as he was my “trusted payment expert” and he’d personally ensure that Sekure would “back this account” and get it approved. Ross had already made multiple slanderous accusations regarding my character, and the character of my business that he attributed to North American Bancard. Additionally, as a partner of Sekure, our company had already dealt with multiple issues Sekure had created with our referred customers - so I decided to deal directly with North American Bancard. The account was not opened, and despite claiming their sources of information - North American Bancard gave no valid Adverse Action Notice. Ross Taylor’s claims that Sekure Payment Experts would override the approval on this account were - in fact - false, and it seems he actually sabotaged the account when I took the matter to their CEO Misha Artzy and Frank Dalphond.

Do not do business with North American Bancard or Total Merchant Services. I canceled my account and returned my terminal, with pictures of the box and a verified UPS signature and they claim they didn't receive it. This is a terrible company by terrible people. Very rude as well.

In less than one month North American Ban Card (trying to sound like Bank Card) Charged me over $12,000.00 in excessive processing fees. I managed to get back about $4,000.00. They just sent me a 1099 saying that it was income. So we reported them to the Feds. This is not a ligimate co. Many many complaints.

This is a scam! This company takes tons of monthly fees without me knowing. They are the worst, don't sign up with them. They will eat up all your profits. They should be arrested!

Their customer services / risk reps are either lazy or incompetent or both. We had a credit card customer charge $24,000 on their card as down payment on a product. NAB put a hold on this because of "risk", the card and charge was perfectly valid and legitimate. First we had to submit the invoice for the product, then 3 months of our bank statements, then an email from the customer confirming the transaction, etc. It has a been 8 days since we should have received our money, maybe we will never get it. The money has been removed from the customer's account, where is it? This is the second time this has happened in a year with NAB. The first time they put a hold on $120,000 for multiple transactions for 2 weeks for no valid reason. We do $3M in CC transactions a year and have been in business 18 yrs, and no other CC processor (we have had 3 previously) has ever done this. Their customer service reps are incompetent or maybe they were told by their management not to give customers their rightful money.

Avoid ProMerchant and North American Bancard 🚫 Dear Business Community, I feel compelled to issue a strong warning against using ProMerchant and North American Bancard based on a harrowing experience that not only disrupted our operations but also jeopardized our future banking relationships. After being inaccurately accused of exceeding a $40,000 processing limit with $56,000 in transactions—while our actual volume was around $33,000—our funds of approximately $23,000 were frozen. Despite providing bank statements to prove our case, our account was inexplicably closed, citing our inability to "sustain the cash flow," a baseless and poorly explained reason. 😡 Though they eventually released our funds, the closure of our account was done without just cause. This action has a severe repercussion: it places us on the MATCH list, significantly hindering our ability to secure a new merchant account with any reputable bank. This outcome, through no fault of our own, puts us in a precarious position, highlighting a gross mishandling by ProMerchant and North American Bancard. 🚫 The initial promise of support from ProMerchant quickly dissolved into inaction, leaving us to navigate these challenges independently. This lack of support and the subsequent consequences of their actions reveal a startling disregard for customer care and professional ethics. 🤥💔 Our experience is a stark illustration of the critical importance of choosing a merchant services provider that operates with integrity, transparency, and respect for its clients. ProMerchant and North American Bancard's conduct—incorrectly freezing funds, unjustified account closure, and the consequential risk of being blacklisted—underscores a profound lack of business ethics. I urge you to consider this warning seriously if you're in the process of selecting a merchant service provider. Your business deserves a partner that supports your growth and respects your financial stability, not one that jeopardizes it on baseless grounds. Protect your business's future by choosing a provider with a proven track record of reliability and fairness.

After several years, North American Bancard suddenly started charging additional fees that were not agreed to in my contract. I promptly cancelled my service as I did not agree to the new charges. They continue to send me past due notices and adding additional fees to the alleged past due balance. This company has awful customer service and poor billing practices!

Nothing that their sales rep promised was true! This is a scam company. We were told that we could cancel at any time with no charges. They keep trying to collect $300+, but we have them on a stop payment basis, so they can STUFF IT!