NorthAmericaHVACReviews of northamericahvac.com

Sent me a part that didn’t fit. Cost over $400 and they only refunded half the amount.

We purchased a furnace control board from this company on Amazon. We opened it and noticed it was not the correct part. After we returned it, we learned that there is a 50% restocking fee. We did not take pictures, so we have no proof to show the condition of the part when we received it. In addition, we had to dig for the return policy on the web. ClimaTek the seller on Amazon had no link to a return policy. We had to search North America HVAC. I wish we would’ve checked reviews online before purchasing from them.

THIEVES! I called and asked them what part I needed and they sent it to me. It didn't work so I returned it. Their website says nothing about a 50% restocking fee if you have installed the part. How am I supposed to know it doesn't work if I don't install it?! Then they say they can't resell the part after I returned it to them. So now they have the part and hundreds of my dollars for NOTHING! I can see why this company doesn't have a BBB rating LOL. They are NOT HONEST.

Ordered a HVAC part after verifying the correct part number and that they had the unit in-stock. Received the part from a different manufacturer (appeared to be a cheaper brand) with the wrong part number. In addition, the part that was sent cost way less than the unit I ordered and paid for. No reaching out from the company as to why a different part was being sent or that I would receive a credit for the difference in cost. No phone number to reach them. Learned my lesson.

I received the replacement motor and plugged it in and did not work, I called the tech line and they trouble shooted with me and motor is broken. Contacted North America and they are saying only 50% back as it was installed. DO NOT buy from company, once they get you $ you will never get any refunds. Total SCAM, no live customer service, everything done by email.

I was ordering an GE blower motor and they sent me the after market motor. They told me this one was replacement part. But i want the GE motor not after market one then they issued an RMA return. When you return you have to pay shipping and 20% restocking fee. This is a riff off company. DO NOT BUY FROM THIS SELLER.

Horrible company. I paid for expedited shipping and they shipped Ground! I asked for help as my AC is offline without the part and I am met with rude customer service representatives that do not care. They would not even refund my expedited shipping, as the standard Ground was free! They are a ripoff and not worth the effort. I would go to any other seller unless you want to deal with rude and uncaring customer service representatives and parts that arrive late. Wish me luck if the item even works as this company is bad!

Paid extra for shipping. Part was net even shipped until after the implied arrival date. A week later still don't have my ac parts. My next step will be contacting the BBB. Do not purchase from this company!!