Lael M.
Crooks, but not right away
Easy onboarding and prompt deposits early on, but after a week or so, they decided to hold our funds indefinitely based on our website not having credit card logos, a requirement they did not disclose and one with no legal basis. We use a 3rd party solution that includes the website templates, so we can’t just add the logos even if we wanted to. North has been holding funds we need for working capital for over two weeks and their representatives have stopped responding to calls and e-mails. This is theft, pure and simple. Beware!
Response from NorthMar 13, 2025
We thank you for your feedback, and apologize for any inconvenience you experienced. We wanted to take the opportunity to reconfirm what was communicated at the time of approval - that your account was placed on a funding hold until the required card brand logos are added to your website. Unfortunately, these updates have not yet been made. As such, we're unable to release the funds until this necessary work is completed. We’ve contacted our Customer Care Team to ensure you receive prompt notification. You should be expecting an email shortly, with further details and instructions. Please feel free to reach out if you need assistance with the website updates. We're happy to help! We appreciate your understanding and cooperation.