We know that keeping your Recreational Vehicle in peak operating condition is important to you, which means it is important to us,too! Our goal is to offer a wide range of parts and products at reasonable prices, and more importantly, best in class customer service. We are here to help with your RV needs so you can focus on enjoying the open road!
RV Fridge Parts Direct (norcoldpartsexpress.com) has 122 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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122 approved reviews, newest moderated first
Gary J.
Their service was great, Morgan was excellent on getting the parts that I needed. Would use this service again.
Response from RV Fridge Parts DirectFeb 6, 2022
Thank so much for your kind words, Gary! I am so happy we were able to get you the correct door bins. I look forward to hearing from you again in the future, enjoy that sunshine!!
Mark R.
The best experience of customer service ever. Went the extra mile to make sure all trouble shooting was done despite whether I ordered or not. I did however order a part due to results of helpful technician. A+ all the way
Response from RV Fridge Parts DirectFeb 6, 2022
Hi Mark, Thank you so much, reading this made our day! We truly appreciate you taking the time to write such a wonderful review of your experience. We can't wait for the opportunity to work with you again. Enjoy the rest of your trip, and the time with your grandkids!
Ben
Just awesome. I was looking for one of those unobtanium parts. Even Norcold direct was out with no restock dates. Somehow, I got ahold of Morgan at NPE. He could not find it on a Thursday but stayed on it over the weekend and MOnday said he found "The only one"...and to order it quick. Of course it was delivered promptly. Awesome. Awesome, Awesome!!! Thanks and Cheers!
Response from RV Fridge Parts DirectFeb 6, 2022
Hi Ben, thank you so much for your amazing review it truly means so much to us! I couldn't wait to get ahold of you as soon as I saw that there was one power board available, and am so glad it went to you! It was an honor to work with you, please give us a call if you need anything! Thank you again
BW
Awesome Customer Service!
Response from RV Fridge Parts DirectJan 29, 2022
Hi Brooks! Thank you so much for sharing your experience. It was a pleasure to work with you, and thank you again for your service! I look forward to working with you again in the future.
Sharon W.
Super fast good service
Response from RV Fridge Parts DirectJan 28, 2022
Hi Sharon! Thank you so much for the positive review, I am happy that you're happy and look forward to hearing from you again soon!
Kelly M.
I needed to replace a broken fridge drawer lid hinge and didn't really know where to start. I started digging online and not too long in found great information on the website. I wanted to confirm the part I needed so I emailed, thinking I'd be unlikely to receive a response. I was mistaken. I had a reply within 48hrs (may have been less) asking more questions and then was provided some suggestions on what I needed based on me confirming the model number. Once that was confirmed, I called to place my order and it arrived THE NEXT DAY with normal shipping - not express. This was an amazing customer service experience the whole way through. Thank you!!
Response from RV Fridge Parts DirectJan 28, 2022
Thank you so much for your kind words, Kelly, it truly means so much! I am so happy to hear you had a great experience. Please let me know if I can help with anything further, and thank you for taking the time out of your day to share your experience. I look forward to working with you again soon!
Chris R.
From start to finish very professional delivered my parts on time couldn’t be any easier thank you so much
Response from RV Fridge Parts DirectJan 28, 2022
Thank you so much for sharing your experience, Chris! I am so happy it was a positive one, we are always here to help with whatever you need.
Roger
I would have given it 5 stars but I ordered a new sensor and added the clip. When the parts came there was already a clip on the sensor. So I ended up paying for a clip I didn't need. Maybe I just missed that point when I was looking at the part online. Other than that I am very happy with the part and service. This was a part for our RV refrigerator and had to have it sent to the campground we were staying at. So glad I was able to get the part.
Response from RV Fridge Parts DirectJan 28, 2022
Hi Roger! We are incredibly grateful you took the time out to leave us a review. Your feedback is important and will help us improve service for everyone. We appreciate you bringing this to our attention, we have updated the thermistor description to explain a clip is included. Please let us know if you ever need anything! We look forward to working with you again in the future.