RV Fridge Parts DirectReviews of norcoldpartsexpress.com

I ordered a left and right freezer door spring assembly. I only recieved the right hand assembly. I revieved no response from them concerning this when I emailed and phoned.

Tried to change address on order and nobody would answer email or return calls. Still don't have merchandise

Still not the full latch for our refrigerator. I think we need the whole thing. Maybe you can send an image of the parts so I can figure out the part number, options, etc.

Product received 4 weeks after the order was placed online was as described. Customer service was very poor. Company did not answer the phone, customer service form, or two emails sent requesting a status of my order over a three week period. Only after contacting Pay Pal to inform them that the company was non-responsive did I receive an email from the company (week 4) apologizing for their poor service. The panels arrived a few days later.

Its been about 10 days and so far the order has not been filled or delivered and no word from the company as to what the delay is. I give a 2 star for easy ordering, but will change to 1 star if not received soon. May be out of stock, but let me know if so.

I appreciated the timely shipping of product and notice of one item being back ordered July, 22, 2023. Since then, I have called and left a message twice and emailed once, all without an update for my last item. Now it is August 29, 2023 and no word.