NoNickelReviews of nonickel.com

The belt I ordered started chipping in several spots on the buckle. I contacted them requesting a warranty replacement and they refused, claiming it was wear and tear but I’d only been wearing the belt for four months to and from an office job. I don’t trust the quality or the customer service

I ordered 2 belts, and within the 1st month, one of the buckles broke. Customer service took their sweet time getting back to me when I reached out. And now I have to pay for shipping in order to get it repaired or replaced. Disappointed in the product quality and the service.

I tested the nickel detection product against items with 5-10% nickel content and it didn't show a positive result on any of them. This didn't work in my application, and the company wouldn't provide any sort of refund -- they don't stand by the product. I recommend avoiding.

Ordered a belt from them. Did not deliver, support stalled long enough for chargeback to be not possible. In the end, no money, no product.

Agree with others - 100% horrible customer service. NoNickel sent me the incorrect belt. They refused to acknowledge their mistake and do an even exchange for the correct belt. I went to their website, emailed customer service, sent them pictures AND A VIDEO of the incorrect belt (with TAGs still attached). I received several replies from CS (all refusing to acknowledge an even exchange). The owner called me and said he 1. never got the pictures/video (which is a lie) and 2. accused me of speaking to 3 different people to get an exchange result. I was replying to THEIR email, that THEY sent to ME! I have no control who answers their email and I don't appreciate the accusation that I'm being dishonest. How is emailing a reply to their listed email on their website, asking for an even exchange for one they incorrectly sent to me - being dishonest? They HAVE the proof and acknowledged they sent the wrong belt. AS WELL AS, the owner said he needed make REPEAT customers a priority, and they are too busy to deal with new customers. WHAT IN THE HECK kind of statement is THAT? AVOID this company!

The buckle on the belt I had purchased bent after regular use. I notified the company and sent them photos. The No Nickel brand name was stamped on the back of the buckle. Michael Dow replied to me "you can gently bend the pin back in place. Our buckles are made without nickel so customers like you can live a rash free life. Nickel is used because it is STRONG and cheap. Buckles made without nickel are softer and prone to what. Just gently bend it back." This was unacceptable and Michael refused to provide me a refund because there are "no refunds for used belts."

Like a previous reviewer, I wore the belt 6 times (to go through airports) when the tongue of the buckle broke off. I contacted customer service, sent them photos, and--at their direction--sent them the belt (t my expense). Like the previous reviewer, I was told that the belt use was "rougher than intended" (not true) and that they'd fix it (month or so turnaround) if I paid an additional $12 in shipping. When I asked them to just ship it back; they refused unless I paid shipping, HORRIBLE customer service. Do NOT Buy!!

I loved the belt at first. I had no reaction to the metal at first and was very hopeful that this belt would work for me. But after wearing about only three times I started noticing that the finish was coming off. By the fifth time I wore this belt to work, and only in a suit all the finish had worn off the top half of the belt and was showing some brass colored metal underneath. It looks absolutely terrible. I reached out to the customer service and got no response for a few days and when he did finally respond, he told me that I am clearly very tough on my belt and that it it was my fault, and that typically doesn’t happen for 1 to 2 years. I have only worn this belt a total of 5 times for a few hours at a time in a full suit. I Could not be more delicate and gentle with my belt if I tried. This is the only belt I have ever owned where this happened. Due to how quickly this happened I expected a replacement, but all customer service did was blame it on me and say it was my fault and refused to replace it or credit me for the purchase. I waited to write this review for a response from them, hoping they would take care of it but instead, the blame was put on me. Worst customer service ever! Do not buy this cheap belt. Email from their customer service “ Thank you for your patronage, we do appreciate it. So you are clearly very tough on belts. By the looks of it, you have punished your belt in a month, what typically happens in a year or two with normal wear. ”