Sandra B.
One less satisfied customer
Was a nom nom now customer I believe for close to 3 years. I had some issues off and on with them forgetting to put one dogs food in the box a few times. I have 4 dogs and they didn’t ship replacement food until the next cycle period.. I’d say I spent close to 460.00 each month. Recently they changed the recipe and the size of the dog food. Several of my pups would get diarrhea when this occurred. Customer service got very slow in returning calls. I just couldn’t depend on them any longer. Went to a different company , NomNomNow couldn’t care less!
Response from Nom NomNov 10, 2018
We sincerely apologize for your experience! Rest assured, errors in packing, inconsistent meal sizes, or issues with the recipe are certainly not up to our standards. Please know, each and every one of the issues you’ve alerted us to has been reported to our team so that we can investigate the problems. The health and happiness of our Nommers is our number one priority and that means ensuring you receive their healthy meals as they should be and that you, as their pet parent, feel supported by our care team. We are truly sorry that this was not your experience. Please know we have loved having you as part of our family and we appreciate the opportunity you’ve given us to serve fresh to your fur babies. Your feedback is extremely valuable and we will be using this as a learning experience to ensure we serve and deliver only the highest quality fresh food meals.