Nom NomReviews of nomnomnow.com

Response from Nom NomDec 26, 2018

That is so great to hear! We're so glad we can play a role in keeping your kitties healthy and happy—that's our number one priority so it means so much to know they love their NomNomNow! Thanks for sharing and being a part of the NomNomNow family! :)

Response from Nom NomDec 21, 2018

We sincerely apologize for your experience and for any inconsistencies with your meals! Please don't hesitate to reach out to [email protected] so our care agents can address this problem and ensure this doesn't happen again in the future.

Response from Nom NomDec 19, 2018

We're so sorry to hear your experience with our care team has been unpleasant. We hold ourselves to a high standard in offering high quality meals as well as service. To hear that we have not provided the support and service needed to help resolve your situation does not sit well with us and we will certainly bring this back to our leadership team. Your feedback is appreciated as it allows us to review and address any issues our customers are experiencing. We would also like to provide some additional information regarding the dry ice. The switch to dry ice was driven by our commitment to food safety and our pets' health, as the use of dry ice ensures that meals are not arriving warm and are safe to feed. As you experienced, the new dry ice is much colder than the older ice packs. This may result in the meals closest to them to freeze. We want to assure you that we start cooking your pups' meals when the order places, pre-portioning for your pup, and then shipping it all within the week. Please know that when your dog’s meals are boxed up, the meals are still fresh and are not coming from deep-frozen stock—when we say "fresh", we mean "fresh". Rest assured, that the meals (although arriving frozen at times) are always made and shipped fresh. We started NomNomNow because we believe fresh is best and that hasn't changed. We understand this may cause some inconvenience on your end to thaw out the meals overnight or with a bowl of warm water, but the health and happiness of your pet is our number one priority. Thank you again for letting us know. We sincerely apologize for the experience you had with our care team and the inconvenience the new dry ice has caused for you and your pup.

Response from Nom NomDec 20, 2018

We're sorry to hear your kitties did not have a good experience with their NomNomNow as their health and happiness is our number one priority. If you haven't done so already, would you please reach out to [email protected] and letting our care team know about the meals? Your feedback is greatly appreciated as it allows us to address any inconsistencies in quality control with our fresh food meals. Thank you for sharing.

Response from Nom NomDec 26, 2018

We're so glad we can play a role in keeping your pups healthy and happy—that's our number one priority so it means so much to know they love their NomNomNow! We love having you and your furry ones in the NomNomNow family! :) Thank you for sharing!