Nolo for lawyersReviews of nolo.com

As a practicing attorney of 25 years this company, which is a division of Martindale-Hubble, a respected company, approached me regarding lead generation, promising valid auto accident leads at $66.50 each, which were shared between 3 attorneys at most, and a reasonable dispute policy. An initial starting deposit was made for $950.00. It took 2 weeks to obtain copy of the terms and conditions of the program. The first lead was disputed, as the prospect was not looking for an attorney, but only advise. This was disputed, as it resulted from NOLO's poor platform for consumer/potential client inquiries. The disputed lease was denied. The next lead was disputed for the reason the person again was not looking for an attorney, which dispute was again denied. The next disputed and denied refund on a lead came from someone other than the prospect, who was not looking for an attorney. At no time did NOLO provide any transparency for the denial, nor will they refund back fees paid for the program upon demand. It is clear that NOLO is a fraudulent service provider that no attorney in America should do business with.

You will be lucky to get 10% of these leads to convert. They are not trustworthy and their leads are generated to get a name and phone number which they sell to you with terrible screening on their end. Pay per clicks are a joke BUT are completely a better way to get leads vs. Nolo. Please also don't get suckered into their money back if it is a bad lead, they cheat you there as well as some of the worst leads they say that they are valid and there goes your money. Plus, what do you get in exchange for a bad lead through them.... another terrible lead. No matter how desperate you are, DO NOT fall prey to these jokers. Bad news all the way around. Not helpful. Poor lead source. Save your money.

POSSIBLE FRAUDULENT SITE: Took CC INDFO AND ORDER: NO CONFIRMATION email, NO CUSTOMER SERVICE answer.

it's nothing but Spam, and is utter garbage

Nolo simply doesn't stand behind their software products. When a flaw, glitch arrises low-level customer support for Nolo.com, Willmaker Plus 2019 offers no help. The software has a major flaw and all customer support can offer is "unfortunately" and "I'm sorry, there is nothing I can do" This is not acceptable product support. It is sidestepping responsibility for a malfunctioning product that Nolo sells for a particular purpose. The issue is data, when entered using a Mac, is not auto saved, allowing you to resume work at a later time. A reputable company with integrity would. have knowledgeable tech support available intimately familiar with the software. In circumstances when lower level tech support is not able to address the issue, a reputable company should have access to the programmer​ to address and solve the issue. Although not a solution to lost data which is likely a programming issue, customer support should immediately offer a product replacement in the likelihood that the product data is corrupt on the media supplied. They did not offer to replace the software

Total waste of time. This site should be sued for fraud!

I have contacted NOLO for very serious problems and all I get are automated replies saying there are no Attorneys in my area but they will send me names of ones outside the area and I have heard nothing in months. It is a scam!!!!

I purchased a download version of a will maker from Nolo. I wish I could review that software. Unfortunately, they can't seem to keep their network working for more than 4 minutes. I have tried at least 3 different networks on my end, even though there was nothing wrong with any of them. I tried to download it on my Mac. I tried to download it on my PC. The file will not download. Their network sucks in a big way. Apparently, if you ask them a question as one reviewer has stated, they immediately start contacting you. Oh, if it were true when their site was having problems. I have used them before, I actually like the products/forms - product good - technical service horrible. They need to hire someone with a clue to keep their website running appropriately. They are a not a fly by night company. This kind of website service is unacceptable and the site should never go down and certainly not for the hour after hour that I have been waiting to grab a simple 40MB file. I contract with a very small, boutique-size company and even their rule is 'the site never goes down'. When problems arise, I contact our Administrator and in less than five minutes that site is working perfectly. Unacceptable.