Chris
No tour guide
We had purchased a 10:00 pm tour. The tour guide never showed up. After getting there 15 minutes prior to tour time then waiting an additional 30 minutes was able to talk to someone on the phone. At that time got a refund and complimentary tickets for the next night. We did go on that tour, but it was raining the whole tour, which was the main reason we had wanted to do it the previous night.
Response from New Orleans GhostsJan 19, 2024
Hi Chris, we're sorry to see that you've left us a 1-star review. We were able to look back at a survey you completed for us after your refund and rescheduled tour, and at that time you had left us 5-stars. Though we understand your frustration in having to be rescheduled and the weather, we were under the impression that you enjoyed your time with us. Please reach out to [email protected] with anything else you'd like to share about your experience. Thank you.