chris D.
VPS deleted because of billing error
Terrible service - first problem was an outage that was over 24 hours, without anything posted on the status page or explanation. Just a 'we are working on it', and then 'it should be working now'. That was annoying, but the reason I left nohavps was because they DELETED my VPS because of a billing issue on THEIR end that didn't charge my card and as a result my invoice was unpaid for 3 days. I even paid the invoice but they said it was too late, account terminated. Not even an apology or explanation. Just a shrug. I lost valuable data as a result and they made no effort to restore service or make it right. Do not recommend!
Response from NohaVPS Servers CloudApr 17, 2025
Hi Chris, We're sorry to hear that. We take it seriously. We know we responded to your ticket when you submitted it. You didn't make the payment in time to renew your service. Your card didn't have any funds when you attempted to make the payment. Three days later, the system canceled your PayPal service, which was immediately refunded. We'll upload proof to Trustpilot for your review. If you have any additional questions, we're here to help. Best regards.