nodpodReviews of nodpod.com

BUYER BEWARE! If you give this company your money and if your item gets lost in the mail, they'll just completely ghost you instead of trying to make it right. I placed an order that was never received. I reached out to customer service and got a tracking number for a parcel that was determined lost by Fedex. I have reached out 5 additional times over the course of 4 weeks, by email and even by phone with zero response. I now have to resort to disputing this charge with my bank and filing complaints to all relevant agencies, such as the FTC (which I would prefer not to do). As an affiliate marketer, I will not be recommending this company to anyone.

Masque de qualité pour aider au sommeil.

The “weighted” eye pod had no weight at all. They had it made in China and it was impossible to track. They advertise that you can get a refund but after I contacted them they told me I had to send it to China and get a receipt from China. Ridiculous. It came looking like a long piece of velvety fabric with no weight at all. I had to go through my credit card to get a refund.

Who knew a little weight would give me a good nights sleep. I absolutely love it and will be buying more to share with family and friends.

Nonexistent customer service for weeks after the order was returned-to-sender

Ordered 2 got confirmations then they sent me an email saying they had been canceled, but that my cards had not been charged and I got charged for both of them. You can never get anyone to answer the phone. I am very irritated right now if I don’t get a callback by tomorrow, I’m just gonna go to my bank and report it as fraud

Haven’t received the product yet, but had to leave a review for their amazing customer service. I reached out to them regarding an order that was for Christmas that was not going to arrive on time. They went above and beyond, doing way more than I expected for me. There was no back and forth either, they offered extremely reasonable solutions in their first response (which was very quick and polite as well). Cannot wait to receive the product, and I am sure it is as great as everyone says. Very impressed with their response.

I hate to review for an item I never received but I placed an order on December the 10th and it’s Christmas and I still don’t have it. Several messages sent to them were answered with an apology but then stated frankly once we shipped it it’s not our problem. Tracking info I was sent stalled out on the 19th. They closed up shop til January and I’m left holding the bag (or lack there of) feel customer service is lacking with no way to speak to anyone live. I’ll let you know if they make this right.