nodpodReviews of nodpod.com

I never received my order and all my emails about a refund have been ignored for a week

I placed an order for a weighted blanket on April 9, 2026. It is now April 27th, and I still haven't received it. The company's customer service is basically non-existent. I've reached out multiple times via phone and email to try to inquire about my order but have not been able to reach anyone. Finally, they do not provide any options for shipping at checkout so my order got shipped via FedEx without my knowledge. I live off grid in a remote part of Alaska and cannot receive FedEx deliveries, but there was not way to resolve this because of the lack of customer service. I had to file a claim through paypal to get a refund. Do not trust this company with your money.

I ordered a Christmas gift from their website during their Black Friday sale. After nearly 2 weeks had passed without any shipping updates, I reached out through their customer service contact form. A day later I received an automated email stating my order had been canceled and refunded due to no stock. Really frustrating that I only got that update only after reaching out myself, without so much as a written response from a real person.

I ordered my nodpod a month ago. The next day I received an email saying that my item had shipped and the included the USPS tracking number. A week later when I had not received my package, I checked the tracking number and saw that the post office has not received my package yet, so it has never left the company. I emailed them to apprise them of the situation when after two weeks I had not received my package. I requested either a replacement item or a full refund. The responded with a refund that didn’t even cover shipping. I emailed them back once again requesting a full refund or a replacement item, but no word back. After a full month from my order date and no package, I ended up legging them know that I would be going to my bank to dispute the charges, as the tracking number still listed the package as not being received at the post office from the seller. I’m super disappointed because I was really looking forward to receiving my nodpod.

BUYER BEWARE! If you give this company your money and if your item gets lost in the mail, they'll just completely ghost you instead of trying to make it right. I placed an order that was never received. I reached out to customer service and got a tracking number for a parcel that was determined lost by Fedex. I have reached out 5 additional times over the course of 4 weeks, by email and even by phone with zero response. I now have to resort to disputing this charge with my bank and filing complaints to all relevant agencies, such as the FTC (which I would prefer not to do). As an affiliate marketer, I will not be recommending this company to anyone.

The “weighted” eye pod had no weight at all. They had it made in China and it was impossible to track. They advertise that you can get a refund but after I contacted them they told me I had to send it to China and get a receipt from China. Ridiculous. It came looking like a long piece of velvety fabric with no weight at all. I had to go through my credit card to get a refund.

Nonexistent customer service for weeks after the order was returned-to-sender

Ordered 2 got confirmations then they sent me an email saying they had been canceled, but that my cards had not been charged and I got charged for both of them. You can never get anyone to answer the phone. I am very irritated right now if I don’t get a callback by tomorrow, I’m just gonna go to my bank and report it as fraud