Noble Gold Investments aims to give our clients a safe and easy way to buy precious metals, offering friendliness, honesty, and an in-depth understanding of how to increase the value of their investments. We started with the goal of preserving our client’s wealth, but the real center of our business is customer service. That’s why we do our best to provide in-depth information on precious metals and how they can protect your portfolio now and for many years to come.
Noble Gold Investments (noblegoldinvestments.com) has 773 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
noblegoldinvestments.com
Website
noblegoldinvestments.com
Category
Investments & Wealth
Location
Encino, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I received a call today from a sales person asking if I was still interested in purchasing silver/gold. I stated no, not right now. He asked if he could send me additional information and I stated no that it was not necessary. Instead of being treated with respect and politeness, saying thank you for your time, if you need anything in the future, give me a call. Instead I was hung up on. Complete rudeness. I will never use your company in the future just because of how I was treated.
Response from Noble Gold InvestmentsMar 2, 2026
Thank you for bringing this to our attention. We take feedback like this very seriously.
After reviewing our phone records, we do not show any inbound or outbound calls associated with your number since 2024. The only recent call placed was last week in response to this review, and a voicemail was left in an effort to connect and better understand your experience. Based on our records, we do not believe the call you received earlier came from us.
That said, we sincerely apologize that you were treated in a rude or unprofessional manner. Regardless of the source, that is not the experience anyone should have. Our team is trained to handle every interaction with professionalism and respect.
We value professionalism and respectful communication, and assure you this was not us.
FC
Furious C.
Buying-great service / Selling-a nightmare!!!
Buying from Noble Gold was smooth—but trying to sell has been a nightmare! For four weeks I’ve called, left voicemails, and sent multiple emails, and still no one will call me back. I’ve received only one email response, which does not cover my questions.
While they ignored me, prices dropped dramatically, costing us over $120,000 in value.
Being forced into email-only communication makes it impossible to lock in prices, and the lack of responsiveness is absolutely unacceptable for a company handling people’s investments.
I would caution anyone to think very carefully before trusting them with their money.
Update 2/20/26:
That is incorrect, Noble Gold. I contacted you 1/16, 1/23, 1/28, 2/4, 2/10, 2/11, and 2/12. Finally, on 2/12 you called me (when metal prices tanked). Had you contacted me in the 5-7 period, as stated on your auto-email replies, I would have sold my metals in late Jan with an additional $120k in value. I finally sold the metals to end the nightmare with you. Absolutely nothing Noble about your company!
Response from Noble Gold InvestmentsFeb 20, 2026
Update 2/26/2026
We understand that this experience has been frustrating, and we appreciate you taking the time to share your perspective.
With respect to response timing, automated replies provide estimated timeframes but do not constitute guaranteed service commitments. All buyback inquiries are addressed in the order received and in accordance with Noble Gold’s established policies and procedures. Because precious metals transactions require affirmative client confirmation before execution, pricing is established based on the live bid spot rate at the time of confirmation and cannot be locked in advance or applied retroactively. This policy is applied consistently to all clients to ensure fairness and uniform treatment.
We regret that your experience did not align with your expectations. Noble Gold remains committed to maintaining transparent processes and assisting clients in accordance with established procedures. We wish you the best moving forward.
________________________________________________________________________________________________________________
Our team has called and emailed to follow up and has provided the requested buyback quote in accordance with our standard first-in, first-out process and current market pricing. As with all precious metals transactions, pricing is based on the live bid spot rate at the time of confirmation. To ensure fairness to all clients, we are unable to move individual requests ahead of others already in queue, as doing so would not be fair to those who contacted us earlier. Additionally, each email sent to our BuyBacks department generates a response outlining current response times so clients are informed of expected timelines. Noble Gold remains committed to assisting every client promptly and professionally and will continue to provide requested services within our established processes.
EH
Elizabeth H.
Unsafe and unacceptable
The delivery was timely but very poorly packed. BTW, the request for my opinion is misspelled. Anyway, the delivery man had to know what he was bringing me, because the package was so loose it rattled. My first delivery from Noble Gold a couple of years ago was perfect - small amount camouflaged in a large box. This time the delivery man commented on how heavy some of the boxes were. It was very awkward as I wasn't going to lie, but I said "they are supposed to be!" without pretending they were anything in particular. I took pictures of the boxes as I unpacked them. The size of the outer box was almost the size of the inner box, and it needed 3 times the amount of packing to make the contents rigid. I give your shipping department an F. Shame on the supervisor, or worse yet, the supervisor's manager! No excuse for such sloppy thoughtlessness. Never again will I trust NG without some explanation.
TD
TD
Poor and insufficient reply times
I've been waiting over a week to try and resolve an issue for over contribution to my ira. 1st no one seem to have a clue that I put to much money in the accts and when I realized it and suggested a solution NO ONE has gotten back to me. I'm sure everyone is busy but it doesn't take but a second to let your customer know you are actually working on a solution. The time difference from east of the US to the west coast is also and issue
Response from Noble Gold InvestmentsJun 4, 2025
We appreciate you bringing this to our attention. We're glad you've had the chance to work with your Sales Associate since your review, and that together you were able to come to a resolution. If there's anything else you need, please don't hesitate to reach out. Thank you.
JC
James C.
Not enough communication
Not enough communication. The exact price of the coins was never discussed and found to be higher than your competitors. Very disappointed and will not use again or recommend
CU
customer
my investment suffered a big loss in…
my investment suffered a big loss in the first 6 mos! the person I talked to sent me a brochure but did not try to explain if this is normal or not?
Response from Noble Gold InvestmentsJan 10, 2024
We hear you. The economy has been crazy and it doesn't help that the indicators we see are either manipulated or taken out of context. We wish this is something we can control. Your Sales Associate has reached out to discuss your concerns with you. Should there be anything else with which we can help, please don't hesitate to reach out.
AR
Artie
As a first-time precious metals buyer
As a first-time precious metals buyer, I feel I was taken advantage of by my 'advisor' (i.e. 'snakey sales guy'). I too was taken aback when I received my first statement and saw how precipitously my investment had fallen due primarily to the excessive 'premium' I paid. In doing further research I found that I should expect to pay a 2%-5% premium on the purchase of gold; I paid just over 10%. As for silver, my research indicated I should pay less than 10%; I paid more than 16%. I would not trust this firm with my business again.
Response from Noble Gold InvestmentsJan 10, 2024
We always strive for 5-star customer service and appreciate your feedback. Thankfully you and your Sales Associate have been able to speak in an effort answer your questions. If we can be of further assistance, please do not hesitate to contact us.
GL
Gary L.
Bad experience
First: I’m not a customer any longer.
Second: I lost $100,000 ( which I couldn’t afford to loose)
Response from Noble Gold InvestmentsOct 31, 2023
Hi Gary. We hear you. The economy has been crazy and it doesn't help that the indicators we see are either manipulated or taken out of context. We wish this is something we can control. Market performance aside, your team at Noble Gold Investments will always be here to answer your questions and help you when you need it as we have always been.
