NJACCESSORY-CLOSEDReviews of njaccessory.com

sold me a Nikon battery and then requested that I pay an extra $150 for it. Paid $60 initially but because he was the only one around with it while Nikon produced more this jacka*s refused to ship the item I lawfully bought. Still hasn't refunded me.

Also know as Buy direct and save. They have listing on Best Buy and Amazon. This company is a scam. I think they buy “used or returned” electronic products and sell them as new. They post pictures of OEM product with their camera sales. What you actually get is third party knock off products. I bought a $1200 camera body from them. Came USED. No owners manual and a third party battery. I returned the very next day and it’s been 1-1/2 months and I haven’t received my refund yet. I’m going to have to report them to my credit card company. They promise you they’ll return the money over and over and over but it never happens. Amazon returns my money in 3-5 days on a product return. When you call the company they are very unprofessional. They yell over the phone and pretty much make you feel like trash when they are trash. If you value your money and won’t a quality product DO NOT BUY FROM THIS COMPANY. Everyone seems to have a bad experience with them. I’m surprised they are still in business. Probably because they don’t return your money after you send the product back and most people let these crooks scam them without standing up for themselves. I’m definitely going to make a YouTube video explaining my negative experiences with them and the product fraud they pulled on me.

I ordered the Nikon D500 DSLR Camera with -15mm - Nikon 50mm f/1.8D - Nikon 70-300mm G - 128GB -AF Flash Bundle on February 4, 2021. I paid an additional $84.90 to have the item shipped to me by February 9-11, 2021. I called on the 9th to confirm the order & was promised that it was on track to be delivered by the 11th. I didn't receive it on the 11th so I called on the 12th. (Mind you, this is was a Valentine's Day gift) They offered to refund the shipping cost due to it not arriving on the promised date. At that time, I received an email with a tracking number stating that my item had been shipped (Feb. 12, 2021). When I checked the tracking number later that day, it stated that although a label was made, UPS hadn't received the product as of yet. I was then promised that it'll arrive on the 16th or the 17th. I called on the 16th because the UPS tracking still stated that they still haven't received the item. I was then promised that it'll be here by the 17th. I received NOTHING on the 17th so I called on the 18th & was promised the same thing...it'll be delivered by this week. On the 19th when I called, I was informed that the product had arrived and it was all packaged & ready to go but they were waiting on UPS. They said although UPS will drop off a delivery to them, UPS will not pick-up any products from them because of snow...which made no sense. I was promised that the supervisor would go in the office on Saturday and send me a picture of the product ready for delivery. To this day (the 22nd), I have received NOTHING and the UPS tracking system still states that they have not received the package. So, of course I called again this morning & received the WORSE customer service EVER. When I spoke with the same man/supervisor that I've been speaking with, he now slips & says that he is still waiting on the product when Friday, he told me that it was there & ready to be shipped. Now he is asking me to wait until this Saturday, the 27th (today is Monday, the 22nd) & I should HOPEFULLY have it by then. I informed him that, that is not acceptable because I placed this order on the 4th & for him to be unable to give me an exact date of shipping or when he'll have the product in stock is unacceptable. He then flips the script & says, just because you keep calling all the time is not going to make me get you the product any faster & you just need to be patient. I'll TRY to get it to you by Saturday, the 27th but you just have to wait until I get it in stock. He continues to go back and forth with me like I am the reason that I have not received the product yet and called me impatient. He then said, you can either be more patient or I can give you a refund. At that point, I decided it was best that I just request a full refund of $2,257.90 and be done with this company. Do NOT do service with this company. They will gladly take your money even though they know it's not in stock...FYI, their webpage said they have 11 in stock. They will continue to make you promises that they know they can not deliver & expect you to just keep being patient. When you request an exact shipping date, they get rude and basically tell you to deal with it. Save yourself the headache and DO NOT order from them.

Also know as Buy Direct & Save! Full on scammers!!!! Total waist of time. Bought a canon 5ds r, from them at newegg, they created a ship label and never send the item, contact them they asked me for more 1500 usd for the same product. Also made me wait a long time in the phone call too. Had to ask for a refund at newegg (hopefully I get the refund)! 3 weeks lost... -Response to the reply. The reply is a total lie. njaccessory.com that uses the name Buy Direct & Save, does not even exist at newegg anymore, I imagine got banned for scamming people. Also, I did not receive any refund only got a "Return Merchandise Authorization (RMA)" for me to return the item that they never send. Another trick from njaccessory.com to avoid giving the refund... 2nd Reply update More lies I didn´t even used the credit card for this purchase I have used paypal. This go-to show what kind of ethics this seller has. Also I have not had any account frozen as for the seller "Buy Direct & Save" it does not exist anymore in the newegg marketplace, if are reading this you can go to newegg and search for this seller, you won't find him, this the empirical prove for people reading this.

I order a 5DSR on 12/23/2020. When I placed in the order, they told me they have it in stock. I came to find out they did not have in stock. They told me to wait for another 3 weeks, it will arrive. Today 01/25/2021 at 8:30 AM, I called again to find out about my order status. The guy I stock with said they didn’t have in stock, and I have to wait another 2 to 3 weeks. I asked for a full refund. I was very disappointed at their customer service. It was a complete waste of time.

I placed an order to buy a $3,000 camcorder with these guys and paid $99.90 expedited shipping. I also called them to verify they had the product in stock before placing the order. The company didn't provide any tracking info and wouldn't email it to me. I called them to see the status 4 days after the product was supposed to be delivered. Turns out, they didn't have the product in stock and needed another 3 weeks to deliver it. I also discovered the product was a grey market version of the product and if I wanted a USA version it was another $1000. Basically, they are about $500 more than buying it from Amazon, plus they wanted payment via Venmo. This company is a bait and switch company. Near as I can tell, they're great prices are not the products you think they are and it you want a none grey market version, they are substantially more expensive than buying on Amazon. Buy at your own risk."

I’m pretty upset. The lens advertised was a CANON 50mm which is obviously what I thought I was ordering.. I received a NIKON lens I can’t even use. Not I have to fool with doing a return and wait on another lens! QUITE ANNOYED.

worst customer service ever! product was misadvertised. upon receipt, immediately contacted customer service several times. never received a call back or an email. will never buy a product from this company!